Technical Support

Danfoss; Osasco; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A multinational engineering company is looking for a Technical Support Service Desk Administrator. This role requires validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment. Responsibilities include troubleshooting and supporting mobile devices and network infrastructure, as well as maintaining Windows and ServiceNow. The ideal candidate will have a technical degree and a minimum of 2 years of user support experience. Competitive benefits are included.

Serviços

Medical, dental, and vision coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Qualificações

• Validated technical degree in Technology or a related field.
• Minimum 2 years of experience providing user support.
• Solid understanding of computer networks and VPN.

Responsabilidades

• Provide user support in English and Spanish via phone, email, and chat.
• Troubleshoot and support mobile devices.
• Maintain and support Windows, Office 365, and ServiceNow.

Conhecimentos

Advanced English

Advanced Spanish

Understanding of ITIL

Knowledge of Windows

Experience with ServiceNow

Formação académica

Technical degree in Technology or related field

Ferramentas

Windows

Office 365

ServiceNow

Descrição da oferta de emprego

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Technical Support Engineer

Technical Support Service Desk Administrator

Technical Support Service Desk Administrator (English & Spanish Support)

Contract | 6 months + possible 90-day extension

We are looking for a Technical Support Service Desk Administrator with validated English and Spanish proficiency to provide high-quality user support in a dynamic, hybrid work environment.

Responsibilities

• Provide user support in English and Spanish via phone, email, and chat.
• Support mobile devices (iOS and Android ).
• Troubleshoot and support network infrastructure and VPN .
• Maintain and support Windows, Office 365, Outlook, and ServiceNow .
• Perform first-level support according to established procedures.
• Analyze, diagnose, and resolve incidents.
• Log incidents and service requests accurately.

Required Education & Experience

• Technical degree in Technology or a related field, or higher education in Technology/Systems.
• Minimum 2 years of experience providing user support.

Technical Skills

• Advanced English and Spanish (mandatory; validated).
• Knowledge of ITIL .
• Experience with Windows, Office 365, Outlook .
• Understanding of computer networks and VPN .
• Experience with ServiceNow .

Benefits (via Pride Global)

• Medical, dental, and vision coverage
• Supplemental benefits (accident, critical illness, hospital indemnity)
• Life & disability insurance
• 401(k) retirement savings
• Employee assistance program
• Legal assistance
• Auto, home, and pet insurance
• Discounts with preferred vendors

IT Support Specialist

Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, Brazil and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.

The Corporate IT Support Specialist will form part of a team of technical support personnel providing Corporate IT infrastructure, services and support to Altenar’s office in Brazil, Uruguay, other offices around the world and remote workers. This is an exciting opportunity for someone interested in gaining hands-on experience and being part of a dynamic team. If you are passionate about troubleshooting, very organised and responsible, and enjoy working with people, we would like to discuss this position with you.

Must have:

• Solid understanding and troubleshooting of computer system hardware, components and peripherals.
• Understanding and troubleshooting of Microsoft Windows and Apple MacOS operating systems in a domain-based environment.
• Experience in installing, configuring and maintaining end-user software installations.
• Solid understanding of basic TCP/IP networking, IPv4 addressing and Domain Name System (DNS) as used internally, besides publicly.
• Appreciation of key IT security concepts.
• Familiarity with various collaboration tools/cloud-based platforms and the ability to work with teams to organise these tools to maximise productivity.
• Calm, organised, patient disposition, and happy to work with other technical users in a respectful environment.
• Taking ownership of the tasks, being able to work on own initiative and having a good sense of teamwork and knowledge sharing.
• Strong analytical problem-solving skills and good customer relationship skills.
• Willingness to learn new technologies.
• Technical diploma in a related field.
• Good communication skills (spoken/written) in English is a must.
• Spoke/written communication skills in Spanish and/or Portuguese are an asset.
• Clean background.

What you’d be responsible for:

• Providing direct IT end-user support for office-based and remote users, resolving technical issues and providing technical assistance for hardware and software on Microsoft Windows, Apple MacOS and UNIX machines.
• Providing technical support for peripherals, networking devices, audio/video equipment and other office IT equipment.
• Logging and documenting all events and changes in our ticketing system and keeping documentation up to date.
• Setting up new computer systems and reinstalling machines.
• Operating systems and software upgrades on end users’ machines and other hardware.
• Liaising with HR and office administration to handle the onboarding of new employees from an IT perspective and the offboarding of departed employees.
• Collect and store IT equipment for departed employees, keeping IT storage organised.
• Procure IT equipment, peripherals and software required by the company, following Altenar procurement procedures. Maintaining stock levels of equipment.
• Keeping the hardware, software and subscription asset list updated.
• Provide technical training to employees.
• Proposing improvements and working on associated tasks.
• Ensuring the timely resolution of blockers to the operation.
• Escalating concerns to management to work on solutions.
• Being driven in your work with little supervision.
• Having a strong sense of duty and exercising the duty of care beyond the immediate fix.
• Being trustworthy and accountable in the handling of company data and physical assets.

What We Offer:

• Competitive monthly fee, depending on experience.
• Office in San Paolo and hybrid basis.
• International exposure with global teams.

Please, submit your CV in English when applying for this vacancy.