Technical Partnership Manager

Bebeecustomersuccess; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer success firm in Brazil is seeking a skilled Customer Success Strategist to work closely with major hospitals and health insurance companies. The role requires hands-on technical troubleshooting, building customer relationships, and providing effective training. Candidates should possess excellent communication skills, technical knowledge, and be willing to travel frequently within Brazil and Colombia. Fluency in Spanish and/or Portuguese is preferred, along with basic coding experience. The ideal candidate is proactive and resourceful in addressing customer needs.

Qualificações

• Proficient technical troubleshooting; address issues in unfamiliar systems.
• Experience in technical customer-facing roles.
• Basic coding skills in Python and/or JavaScript.

Responsabilidades

• Act as technical contact for customers; investigate issues.
• Lead technical onboarding and training sessions.
• Build strong relationships with hospital and insurance stakeholders.

Conhecimentos

Technical Troubleshooting Skills

Customer-Facing Experience

Basic Coding Experience

API Understanding

Excellent Communication Skills

Social and Relationship-Driven

Eagerness to Learn

Descrição da oferta de emprego

We're on the hunt for a skilled Customer Success Strategist to connect with our customers, tackle technical challenges, and make complex systems more reliable. This is a hands‑on role that requires someone who enjoys solving real‑world problems in production, building trust with technical stakeholders, and simplifying complex systems for non‑technical users. You'll work closely with IT teams at major hospitals and health insurance companies, providing support during deployments, troubleshooting issues, delivering training, and acting as a long‑term technical partner.

This involves regular travel within Brazil and / or Colombia, where you'll have opportunities to build relationships with customers and gain valuable experience in healthcare systems and integrations. As a Customer Success Strategist, your key responsibilities will include : Customer Support & Troubleshooting : Act as a technical point of contact for customers, investigating issues across integrations, APIs, RPA workflows, and IT infrastructure, working closely with our engineering team to resolve them. Onboarding & Training : Lead technical onboarding, product walkthroughs, and training sessions for customer IT and operations teams, both remotely and on‑site. Customer Relationships : Build strong, trusted relationships with technical stakeholders at hospitals and insurers, translating customer needs into actionable feedback for product and engineering. Deployments & Integrations : Support customer environments during rollouts and upgrades, including integrations with hospital systems, internal IT infrastructure, and third‑party tools. RPA Enablement : Support, troubleshoot, and adapt RPA‑based integrations used to automate workflows where APIs are unavailable or limited. Incident Support : Help customers during incidents by triaging issues, communicating clearly, and coordinating resolution until systems are stable. Documentation & Enablement : Contribute to technical documentation, FAQs, runbooks, and training materials that improve customer self‑sufficiency. Feedback Loop : Identify recurring issues and product gaps, and proactively work with internal teams to reduce friction and improve reliability.

To be successful in this role, you'll need : Strong Technical Troubleshooting Skills, with the ability to reason through unfamiliar systems, organizations, and environments. Customer‑Facing Experience in a technical role (Customer Success Engineer, Solutions Engineer, Support Engineer, Implementation Engineer, etc.). Basic Coding Experience, preferably in Python and / or JavaScript, sufficient to debug issues, read code, write small scripts, or test integrations. Comfort working with APIs, logs, dashboards, and basic infrastructure concepts. Highly Resourceful and Proactive – you don't wait for perfect instructions and can figure things out independently. Excellent Communication Skills, especially when explaining technical topics to non‑engineers. Social and Relationship‑Driven, comfortable spending time on‑site with customers and representing the company. Eager to Learn, especially in healthcare systems, integrations, and regulated environments. Willingness and ability to Travel Frequently within Brazil and / or Colombia. Experience working with healthcare systems, hospital IT, or health insurance platforms is a plus, as is familiarity with cloud environments, Kubernetes, or observability tools (logs, metrics, tracing).

Spanish and / or Portuguese fluency, depending on location, is also an asset.