Systems Support Analyst - Senior

Kyndryl; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil seeks a Systems Management Specialist to manage critical technology operations. Responsibilities include generating capacity and billing reports, problem determination, and ensuring customer satisfaction. The ideal candidate should have advanced skills in Workload Manager, Capacity analysis, and Excel, alongside a Bachelor's Degree. The position is full-time, located in São Paulo, and emphasizes strong communication in English.

Qualificações

• Advanced knowledge in Workload Manager for z/OS environment.
• Ability to execute and provide Capacity and Billing Reports.
• Experience in problem determination and resolution.
• Ownership of tasks and prioritizing them effectively.

Responsabilidades

• Execute daily, weekly, and monthly jobs for reports.
• Manage problem resolutions according to severity.
• Support project tasks and ensure schedule delivery.
• Provide primary support to customers and ensure satisfaction.

Conhecimentos

Workload Manager

Capacity analysis

VBA knowledge

Advanced Excel

Advanced English

Formação académica

Bachelor's Degree

Ferramentas

Tivoli Decision Support (TDS)

MXG

SAS

Descrição da oferta de emprego

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them.

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong.

Our people are actively discovering, co-creating, and strengthening.

We push ourselves and each other to seek better, to go further, and we carry this energy to our customers.

At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.

Your Role and Responsibilities

Performance specialist for the z/OS environment and its subsystems including advanced knowledge of Workload Manager, specialist in Capacity analysis with knowledge in the TDS (Tivoli Decision Support) tool, MXG / SAS.

Desirable VBA knowledge for spreadsheet automation, advanced Excel knowledge for creating graphics, projections and Pivot Table.

Required Technical and Professional Expertise

Provide Capacity Reports: Execute daily, weekly and/or monthly jobs that provide the standard reports.

Provide Billing Reports: Execute monthly jobs that provide the billing reports.

Perform problem determination, problem source identification, and problem resolution.

Take ownership for assigned tasks and prioritize response in accordance with Team Leader's directions.

Adhere to IBM Security Policy as described in ITCS104.

Manage the resolution of problems in accordance with their severity as defined in Problem Management procedures and within the targets.

Support project tasks as assigned and deliver to the specified schedule.

Support Customer Satisfaction targets by providing primary support to customer or group of customers as designated and back up support to remaining clients.

Ownership, Leadership.

Advanced english

Preferred Technical and Professional Experience

VBA knowledge for spreadsheet automations, advanced knowledge of Excel for creating charts, projections and Pivot Table, knowledge in Gather Capacity data.

Required Education

Bachelor's Degree

Preferred Education

None

Country / Region

Brazil

State / Province

SAO PAULO

City / Township / Village

Hortolandia

Legal Notice

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other information

• Primary job category: Technical Specialist
• Role (Job Role): Systems Management Specialist
• Employment Type: Full-Time
• Contract type: Regular
• Position Type: Professional
• Travel Required: No Travel
• Company: (Y006) Kyndryl Brasil Serviços Limitada
• Is this role a commissionable / sales incentive based position? No