Support Specialist

Quantum World Technologies Inc.; Contagem; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions provider based in Contagem, Brazil, is seeking a skilled IT support professional to manage day-to-day EUC operations. You will deploy and support endpoints across various platforms while administering Azure services and ensuring compliance. Ideal candidates will have experience with endpoint management tools like Intune and SCCM, as well as knowledge of network fundamentals. A strong focus on documentation and user support is also expected in this comprehensive IT role.

Qualificações

• Experience with managing and deploying endpoints using Microsoft tools.
• Familiarity with Azure AD, Exchange, and SharePoint.
• Knowledge of scripting languages for automation.

Responsabilidades

• Support day-to-day EUC operations and end-user support.
• Deploy and manage endpoints across multiple operating systems.
• Administer Azure services and enforce security compliance.

Conhecimentos

Endpoint management

Microsoft Modern Desktop

Scripting and automation

VDI, desktop virtualization

Networking fundamentals

Intune / SCCM

JAMF

Ferramentas

Intune

SCCM

Azure

Office 365

PowerShell

Descrição da oferta de emprego

What You'll Do :

Support day-to-day EUC operations : hardware / software troubleshooting, patching, imaging, security updates, asset inventory, disposal.

Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools : Intune, SCCM / MECM, Jamf, Autopilot, VDI.

Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption).

Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level-1 / 2 / 3 support.

Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand-offs.

Configuring MS O365 clients and troubleshooting relevant issues.

Provide end user support, physical and remotely

Expertise You'll Bring :

• Endpoint management : Intune, SCCM / MECM, Jamf, Autopilot
• Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)
• Scripting and automation : PowerShell, Batch, Terraform, Ansible
• VDI, desktop virtualization, cloud-native / DevOps basics (CI / CD, containers)
• Networking fundamentals, MDM, A / V support, Linux basics
• Intune / SCCM, self-service image builds, endpoint security, PowerShell automation
• JAMF, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure / AWS / GCP), ITSM toolchains (ServiceNow)

Nice to have :

• Microsoft : Azure Administrator, Intune, SCCM, Autopilot
• Jamf Pro Certified
• AWS / Azure / Google Cloud (for hybrid support)
• Security : Microsoft Security, CompTIA Security+, CISSP / CEH
• ITSM / ServiceNow for ticket communities
• Zero-trust endpoint compliance, MDM for remote workforce