Support Specialist

Quantum World Technologies Inc.; Colombo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions provider in Brazil is seeking a candidate to support end-user computing operations, managing hardware and software troubleshooting along with endpoint deployment. Familiarity with tools like Intune and SCCM, as well as Azure services, is essential. The role also involves configuring MS O365 clients and providing support for end users. Ideal candidates will have a background in scripting and automation.

Qualificações

• Experience with endpoint management tools such as Intune and SCCM.
• Proficient in Microsoft Azure services, specifically AD and Exchange.
• Ability to automate tasks using PowerShell and other scripting languages.

Responsabilidades

• Support day-to-day EUC operations for hardware and software troubleshooting.
• Administer Azure AD and enforce compliance.
• Deploy and manage endpoints across multiple platforms.

Conhecimentos

Endpoint management (Intune, SCCM / MECM, Jamf, Autopilot)

Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)

Scripting and automation (PowerShell, Batch, Terraform, Ansible)

Networking fundamentals

ITSM toolchains (ServiceNow)

Ferramentas

MS O365

Azure AD

Virtual Desktops (WVD, VMware, Citrix)

Descrição da oferta de emprego

What You'll Do :

Support day-to-day EUC operations : hardware / software troubleshooting, patching, imaging, security updates, asset inventory, disposal.

Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools : Intune, SCCM / MECM, Jamf, Autopilot, VDI.

Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption).

Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level-1 / 2 / 3 support.

Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand-offs.

Configuring MS O365 clients and troubleshooting relevant issues.

Provide end user support, physical and remotely

Expertise You'll Bring :

• Endpoint management : Intune, SCCM / MECM, Jamf, Autopilot
• Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)
• Scripting and automation : PowerShell, Batch, Terraform, Ansible
• VDI, desktop virtualization, cloud-native / DevOps basics (CI / CD, containers)
• Networking fundamentals, MDM, A / V support, Linux basics
• Intune / SCCM, self-service image builds, endpoint security, PowerShell automation
• JAMF, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure / AWS / GCP), ITSM toolchains (ServiceNow)

Nice to have :

• Microsoft : Azure Administrator, Intune, SCCM, Autopilot
• Jamf Pro Certified
• AWS / Azure / Google Cloud (for hybrid support)
• Security : Microsoft Security, CompTIA Security+, CISSP / CEH
• ITSM / ServiceNow for ticket communities
• Zero-trust endpoint compliance, MDM for remote workforce