Support Specialist

Quantum World Technologies Inc.; Cambé; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology solutions provider in Brazil is seeking an IT Support Specialist to manage and support endpoint operations. This position involves troubleshooting hardware and software issues, administering Azure, and enhancing endpoint security. The ideal candidate should have strong skills in endpoint management tools like Intune, SCCM, and a solid understanding of Azure services. Candidates with scripting experience will have an advantage. This is an exciting opportunity to contribute to a dynamic tech environment.

Qualificações

• Experience in endpoint management with tools like Intune and SCCM.
• Knowledge of Microsoft Azure, Office 365, and virtualization.
• Scripting skills in PowerShell or similar is preferred.

Responsabilidades

• Support day‑to‑day EUC operations including hardware/software troubleshooting.
• Deploy and manage endpoints using modern tools.
• Administer Azure AD and enforce compliance standards.

Conhecimentos

Endpoint management

Microsoft Modern Desktop + Azure

Scripting and automation

Networking fundamentals

Intune / SCCM

Ferramentas

Intune

SCCM

Azure

Terraform

Ansible

Descrição da oferta de emprego

What You’ll Do

• Support day‑to‑day EUC operations: hardware / software troubleshooting, patching, imaging, security updates, asset inventory, disposal.
• Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools: Intune, SCCM / MECM, Jamf, Autopilot, VDI.
• Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption).
• Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level‑1 / 2 / 3 support.
• Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand‑offs.
• Configuring MS O365 clients and troubleshooting relevant issues.
• Provide end user support, physical and remotely

Expertise You’ll Bring

• Endpoint management: Intune, SCCM / MECM, Jamf, Autopilot
• Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)
• Scripting and automation: PowerShell, Batch, Terraform, Ansible
• VDI, desktop virtualization, cloud‑native / DevOps basics (CI / CD, containers)
• Networking fundamentals, MDM, A / V support, Linux basics
• Intune / SCCM, self‑service image builds, endpoint security, PowerShell automation
• JAMF, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure / AWS / GCP), ITSM toolchains (ServiceNow)

Nice to have

• Microsoft : Azure Administrator, Intune, SCCM, Autopilot
• Jamf Pro Certified
• AWS / Azure / Google Cloud (for hybrid support)
• Security : Microsoft Security, CompTIA Security+, CISSP / CEH
• ITSM / ServiceNow for ticket communities
• Zero‑trust endpoint compliance, MDM for remote workforce