Suporte de Helpdesk - TI (Remoto - Júnior)

Mashreq Bank; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A forward-thinking tech company in Brazil is seeking a motivated Junior Helpdesk Support Technician. This remote position involves providing technical support, troubleshooting issues, and servicing end-users. Ideal candidates have problem-solving skills and are customer-focused. This role offers flexible hours, training opportunities, and health benefits.

Serviços

Competitive salary

Flexible remote work

Health and wellness benefits

Training and career development opportunities

Qualificações

• Basic understanding of computer systems, networking, and software applications.
• Familiarity with Windows and macOS operating systems.
• Ability to work independently and manage time effectively in a remote work environment.

Responsabilidades

• Provide first-level technical support via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and connectivity issues.
• Log and track incidents in the helpdesk ticketing system.

Conhecimentos

Problem-solving skills

Verbal and written communication skills in Portuguese and/or English

Basic understanding of computer systems

Customer-focused attitude

Descrição da oferta de emprego

Job Summary

Progressive Technology is seeking a motivated and technically skilled Junior Helpdesk Support Technician to join our IT support team. This remote role is designed for candidates passionate about technology and eager to develop their technical support skills while providing exceptional service to end-users. You will be the first point of contact for IT-related issues, helping troubleshoot hardware, software, and network problems to ensure seamless operations for our clients and internal teams.

Key Responsibilities

• Provide first-level technical support via phone, email, and remote tools to internal employees and external clients.

• Diagnose and resolve hardware, software, and connectivity issues efficiently.

• Log and track incidents and service requests accurately in the helpdesk ticketing system.

• Escalate unresolved issues to senior technical teams with detailed documentation.

• Assist with user account management, password resets, and permissions setup.

• Perform basic troubleshooting of common applications (e.g., Microsoft Office, VPN, Email).

• Maintain an updated knowledge base and assist in the creation of user guides and FAQs.

• Collaborate with IT teams to support ongoing projects and system upgrades.

• Maintain professionalism and provide timely feedback to users on issue status.

Required Skills and Qualifications

• Basic understanding of computer systems, networking, and software applications.

• Familiarity with Windows and macOS operating systems.

• Strong problem-solving skills with attention to detail.

• Excellent verbal and written communication skills in Portuguese and/or English.

• Ability to work independently and manage time effectively in a remote work environment.

• Customer-focused attitude with patience and empathy.

• Basic knowledge of ticketing systems and remote support tools is a plus.

Experience

• 0-2 years of experience in IT support, helpdesk, or related technical roles.

• Internships or hands-on experience with technical troubleshooting preferred but not mandatory.

Working Hours

• Full-time position, Monday to Friday.

• Flexible hours with core availability during business hours (local time zones may apply).

• Remote work setup; candidates must have a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

• Strong technical aptitude and eagerness to learn new technologies quickly.

• Effective communication skills to explain technical concepts clearly to non-technical users.

• Ability to handle multiple issues simultaneously while maintaining composure.

• Team player mindset with a willingness to collaborate across departments.

• Strong organizational skills for documenting and tracking incidents accurately.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote work arrangement promoting work-life balance.

• Comprehensive training and career development opportunities.

• Health and wellness benefits, including medical insurance.

• Access to the latest technology and tools to support your work.

• Supportive and inclusive company culture focused on innovation and growth.

Why Join Progressive Technology?

At Progressive Technology, we are dedicated to fostering a collaborative and dynamic environment where your ideas and skills can thrive. Joining our team means becoming part of a forward-thinking company that values innovation, continuous learning, and employee well-being. As a Junior Helpdesk Support Technician, you will gain invaluable experience and mentorship to grow your IT career, all while enjoying the flexibility and comfort of working remotely.

How to Apply

If you are ready to start your IT support career with Progressive Technology and contribute to a leading tech company, please submit your updated resume and a brief cover letter outlining your interest and qualifications for the role. Applications can be sent via email to us with the subject line:
Application – Suporte de Helpdesk TI (Remoto - Júnior)

We look forward to reviewing your application and potentially welcoming you to our team!