Sr. Hr Business Partner

Amzn Servicos De Varejo Do Bra; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading multinational company based in São Paulo, Brazil, is seeking an experienced HR Operations Manager. This role is crucial in driving HR policy development, process optimization, and team enablement to ensure compliance and operational efficiency. Candidates should possess a Bachelor's degree in Human Resources or a related field, with 5+ years of experience in HR operations. The position demands strong knowledge of HR compliance and excellent communication skills. Join a fast-paced environment with growth opportunities.

Serviços

Opportunities for growth

Dynamic work environment

Qualificações

• 5+ years of experience in HR operations, policy management, or process governance.
• Strong knowledge of HR policy frameworks and global employment regulations.
• Proficiency in HR technology solutions and data-driven decision-making.

Responsabilidades

• Drive HR policy development, SOP creation, and process optimization.
• Collaborate with cross-functional teams to ensure efficiency and compliance.
• Conduct periodic audits to verify adherence to HR policies.

Conhecimentos

HR operations management

Process optimization

Compliance knowledge

Communication skills

Stakeholder management

Formação académica

Bachelor’s degree in Human Resources

Master's degree

Ferramentas

HR technology solutions

Data analytics

Descrição da oferta de emprego

HR Operations Manager

We seek an experienced HR Operations Manager to drive HR policy development, SOP creation, process optimization, and team enablement. This role ensures standardized, well‑implemented HR policies and processes support business goals and compliance.

HR Policy Enablement & Governance

• Develop, implement, and maintain comprehensive HR operations policies and SOPs that align with business goals and compliance requirements.
• Ensure HR policies are consistently applied across all business units.
• Regularly review work with relevant departments and update HR policies to reflect changes in employment laws and best practices.
• Design, document, and continuously improve HR processes to enhance efficiency and compliance.
• Collaborate with cross‑functional teams to ensure HR processes are well‑integrated and operationally sound.
• Establish clear workflows and guidelines for employee lifecycle processes, including onboarding, offboarding, probation, and internal mobility.

Quality Control & Employee Experience

• Ensure seamless execution of HR policies to improve employee experience and operational efficiency.
• Provide training and communication on policy updates and process changes to HR teams and managers.
• Conduct periodic audits to verify adherence to HR policies and recommend corrective actions where needed.
• Implement a quality audit framework to regularly assess HR operations, identify gaps, and drive continuous improvements.

What We Need From You

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree is a plus.
• 5+ years of experience in HR operations, policy management, or process governance within an international organization.
• Strong knowledge of HR policy frameworks, compliance, and global employment regulations.
• Experience in developing and implementing HR SOPs and process documentation.
• Proficiency in HR technology solutions and data‑driven decision‑making.
• Excellent communication and stakeholder management skills.

What Make This Role Exciting

• Be a driver in creating HR policies in a rapidly growing global company.
• Influence decision‑making by implementing scalable HR frameworks that will define future operations.
• Work with cross‑functional teams across multiple geographies to develop global HR policies while ensuring local compliance.
• Gain hands‑on experience navigating the complexities of international HR operations in a fast‑scaling business.
• Drive a culture of continuous improvement and quality audits to enhance HR service delivery.

Human Resources Business Partner

About the Company

Our client is one of the world’s leading manufacturers of two- and three-wheelers, with a strong global presence across more than 80 countries. In Brazil, the company’s strategic expansion in Latin America and is a rapidly growing multinational motorcycle manufacturer and distributor with annual revenues exceeding BRL 300 million. With operations spanning four key locations, they serve customers across all 27 federative units. As they continue to scale our team, dealer network, and market presence, we are building a high-performance, agile, and people‑first organization, and are seeking an experienced HR Business Partner to support this growth journey.

Role Overview

The HR Business Partner (HRBP) acts as a strategic advisor to business leaders across Commercial, Operations, Finance, Marketing, Sales, Dealer Development, and Support Functions in Brazil. This role is responsible for aligning HR strategy with business objectives, driving people processes, and enabling a strong performance & culture framework in a rapidly growing market.

Key Responsibilities

Strategic HR Partnering

• Serve as the primary HR point‑of‑contact for business leaders across Brazil.
• Understand business priorities and design HR interventions to support organizational goals.
• Drive workforce planning, capability assessments, and talent deployment strategies.

Talent Acquisition & Onboarding

• Partner with global and regional TA teams to define hiring needs and support local recruitment.
• Oversee onboarding and cultural integration for new hires in Brazil.
• Ensure compliance with Brazilian labour regulations during hiring and setup.

Performance Management

• Drive annual and mid‑year performance review processes.
• Coach managers on goal setting, feedback, performance conversations, and development plans.
• Support the implementation of global performance frameworks adapted to local needs.

Employee Relations & Compliance

• Serve as the first point of escalation for employee issues, grievances, or policy clarification.
• Ensure adherence to Brazil’s labour laws and internal policies.
• Partner with legal advisors where required for sensitive ER cases.

Talent Development & Culture Building

• Identify capability gaps and support local training, leadership development, and skill‑building initiatives.
• Lead cultural engagement programs in alignment with Client’s global values.
• Support DE&I initiatives and cross‑cultural employee programs.

HR Operations & Policy Management

• Manage end‑to‑end HR lifecycle processes (payroll coordination, leaves, benefits, contract changes).
• Collaborate with HQ in India for alignment on global HR processes.
• Maintain HR data accuracy, dashboards, and workforce analytics for decision‑making.

Organizational Development

• Support org structure changes, role evaluations, job descriptions, and SOP creation for growing functions.
• Lead change management initiatives during scale‑up phases or new business launches.

Required Qualifications & Experience

• Bachelor’s/ Master’s Degree in Human Resources, Business Administration, Psychology, or related field.
• 5–10 years of HR Generalist/HRBP experience, preferably in multinational or high‑growth organizations.
• Strong understanding of Brazilian labour laws and HR compliance.
• Experience partnering with senior stakeholders and managing end‑to‑end HR processes.
• Ability to work in a multicultural environment with teams across India and LATAM.
• Fluency in Portuguese (mandatory) and English (strong proficiency required).
• Problem‑solving & decision‑making.
• Confidentiality and integrity.
• High ownership and agility.
• Ability to operate independently in a startup‑like environment.

Human Resources Business Partner (HRBP)

Organizational Optimization

• Assist business leaders in building an efficient organizational structure for Keeta, facilitating alignment of goals within the management team.
• Regularly conduct organizational diagnostics to identify key issues and challenges, and proactively follow up on solutions.

Talent Development

• Utilize talent review, development, and co‑creation facilitation methods to focus on the recruitment, training, development, and advancement of key talents.
• Provide strong talent pipeline support and help build talent succession plans for business departments.

Culture Implementation

• Drive the implementation and promotion of corporate culture and values within the department.
• Regularly organize employee engagement and care activities to communicate company philosophy and values, strengthening team cohesion and morale.

Strategic Partnership

• Gain deep understanding of the business strategy of the international team.
• Participate in the entire process from strategy formulation to execution, and develop tailored HR plans to achieve both short‑ and long‑term business objectives.

Job Requirements

• Bachelor’s degree or above, with over 3 years of HR experience; experience supporting international teams is preferred.
• Fluent in English, with strong written and verbal communication skills; able to communicate efficiently with international teams and partners.
• Strong logical thinking and learning ability, solid HR fundamentals, self‑driven, curious, and able to work under pressure.

Job Highlights

• Opportunity to participate in the building of an international team, broaden your horizons, and work with global talent.
• Fast‑growing business with great personal development potential; work alongside a professional and high‑caliber HR team.

Human Resources Manager

About the job

Role: Human Resources Manager

Job Type: Contractor with USD payment - Full-time

Work Mode: Remote work; on‑site work after the office is established.

Team Size: Small local team; requires independent work and flexible collaboration skills

About our Company

The Human Resources Manager primary purpose is to collaborate with human resources business partners and human resources managers to accomplish various necessary internal human resources tasks, including recruitment, onboarding, training, policy development, human resources information system management, and employee relations.

Job Responsibilities

• Lead the entire recruitment process in Mexico (demand matching, channel expansion, resume screening, interview coordination, hiring follow‑up, etc.), ensuring team staffing.
• Assist the local team in completing basic HR‑related business operations (such as basic employee onboarding, transfer, and departure procedures, basic employee relations maintenance, etc.).
• Once the local office is formalized, gradually take on standardized HR modules (compensation and benefits, performance appraisal, training and development, etc.).

Job Requirements

• Language Proficiency: Fluent in spoken English, able to communicate seamlessly across departments/regions; Chinese communication skills preferred (not mandatory).
• Professional Skills: Solid recruitment experience, familiar with local recruitment channels and work environment in Mexico, able to independently achieve recruitment goals.
• Communication and Collaboration: Excellent cross‑cultural communication skills, able to work under pressure, able to adapt to time zone differences with the China headquarters (must proactively coordinate with the schedule).
• Other: Proactive, responsible, and willing to work in a small team.

Human Resources Specialist

Key Responsibilities

• Manage the full consultant lifecycle, including onboarding, offboarding, and training processes.
• Ensure all onboarding elements are completed and validated (system access, tools, workspace readiness).
• Coordinate with Procurement and Facility Management for equipment and workspace allocation.
• Support legal compliance by reviewing contracts and ensuring adherence to regulatory requirements.
• Maintain accurate and up‑to‑date HR records in internal systems (e.g., DNA, HOP).
• Oversee offboarding activities, including contract closure, documentation, and revocation of system access and credentials.
• Collaborate with Business Managers to validate completion of all HR support activities.
• Monitor key HR KPIs, such as onboarding timelines and mission order completion.
• Promote continuous improvement and ensure compliance with HR policies and procedures.
• Support diversity, inclusion, and ethics initiatives within HR and recruitment activities.
• Ensure confidentiality and security of employee data in accordance with GDPR and local regulations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR operations, preferably in a consulting or multinational environment.
• Strong knowledge of Brazilian labor laws and HR best practices.
• Excellent organizational, communication, and coordination skills.
• Fluency in Portuguese and English (written and spoken).

Business Intelligence Partner

Key stakeholders

• RSR internal stakeholders include but are not limited to C‑Suite, Finance, Regional Managing Directors, Vice Presidents, and operational account leaders.
• RSR external clients.

Position Summary

Development of BI solutions (50%)

• Responsible for delivering BI solutions for the program.
• Responsible for ensuring all contractual conditions around reporting, financial elements, SLA’s, and KPI’s are reviewed, understood, and adhered to.
• Assess operating reality to validate solution requirements and adjust as needed.
• Implement and reinforce tools, including standards, procedures, and documentation.
• Ensure the team has living documentation on reporting requirements, data processes, and other program‑specific content.
• Oversee the design and build of insightful, scalable, and actionable visualizations.
• Develop, document, and maintain a comprehensive quality management program.
• Build, implement, and schedule production standards of files and reports to ensure accuracy and timeliness.
• Ensure reporting quality and accuracy by evaluating, integrating, and complementing data sources.
• Execute continuous process improvement process.
• Knowledge of general database functions, data storage, data models, SQL, and data transfer protocols.

Consult (30%)

• Responsible for being the liaison between the external client, operations teams and the wider BI teams.
• Using client data and insights to highlight and provide observations, provide recommendations, and contribute to ongoing business discussions and decision‑making.
• Analyze the client’s data to present the account leadership and client with potential approaches or opportunities for improving service delivery performance and elevating value‑added opportunities.
• Have commercial awareness and work with the account leadership to maximize revenue‑generating opportunities.
• Solicit feedback from internal and external stakeholders in an organized manner to contribute to the objectives of the BI team and demonstrate RSR value.
• Contribute to the success of a wider global team.
• Qualify the business needs of each request and use expertise to partner on solutions.
• Develop strong working relationships with the client stakeholders and account leads.
• Serve as a functional and technical data visualization and business intelligence subject matter expert.

Maintain Standards (20%)

• Work within the agreed parameters aligned to the global method of BI production.
• Leverage an agile work environment to incorporate new innovative and value components into existing portfolios.
• Organize a feedback standard from stakeholders (internal and external) in order to create use case, case study materials and other customer‑facing material.
• Promote available resources and enterprise tools for operations training/ coaching needs from a BI perspective.
• Ensure data governance principles and guidelines are being met.

Requirements

Mandatory Experience

• 2+ years of experience in a similar role.
• Project Management and/or process improvement experience.
• Proficient with an ANSI‑compliant SQL dialect.
• Proven experience with Tableau dashboard development.
• Ability to turn ambiguous information and unstructured challenges into substantive insights.

Preferred Experience

• 5+ years of experience in a similar role.
• Industry exposure to business process outsourcing and/or workforce planning (e.g., MSP/RPO).

Knowledge, Skills, and Abilities

• Excellent communication and facilitation skills required for various levels throughout external and internal organizations.
• Excellent presentation skills used in delivering solutions to executive‑level clients.
• Demonstrated continuous improvement, process documentation, and workflow skills.
• Excellent working knowledge of MS‑Excel with knowledge of macros and pivot tables.
• Excellent working knowledge of Google products, and visualization tools Tableau, etc.
• Ability to prioritize and manage multiple projects, tasks, and meet deadlines while maintaining quality.
• Ability to synthesize and analyze information and ideas.
• Strong drive and commitment to delivering outstanding results.
• Have the ability to provide value with the use of analytics to help achieve the account’s objectives and the client’s initiatives.
• Ability to create meaningful insights and metrics that aligned to business priorities and objectives.
• Data visualization preferred; ability to interpret data and translate it to non‑tech people.
• Proven experience with Tableau dashboard development.
• Ability to write Intermediate SQL scripts.
• Experience in data pipeline creation, quality improvement and analysis to provide teams with actionable insights, informing strategy, impact and investments.
• Experience with analytics tools.
• Extensive experience in technical client service (i.e. consulting experience).
• Excellent problem‑solving and analytical skills with attention to detail and a well‑organized, structured approach to work.
• Must be fluent in English.

This position will require a live SQL Assessment.