Sr Commercial Excellence Analyst LATAM

LivaNova PLC; Pinheiros; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading medical technology company is seeking a Commercial Excellence Analyst in São Paulo to enhance CRM processes and support the sales team with training and coordination of commercial projects. Candidates should have a university degree and 4+ years in the medtech or healthcare sector. Strong analytical skills, proficiency in Excel and PowerBI, and fluency in English and Spanish are required for success in this role. Travel may be required up to 50%.

Qualificações

• 4+ years in medtech/healthcare industry.
• 2+ years as a strategic business analyst or specialist.
• Experience with direct organizations & distribution networks.
• 4+ years in SFE/market research.
• Available to travel 50% of the time.

Responsabilidades

• Support sales and marketing through CRM and process improvement.
• Drive sales effectiveness with tools and training.
• Coordinate commercial projects and track performance.
• Develop analytics for sales tools and dashboard.
• Champion the implementation of Sales Cadence process.

Conhecimentos

Analytical skills

Customer-service orientation

Fluency in English

Fluency in Spanish

CRM affinity

Problem-solving

Flexibility

Excel proficiency

PowerBI usage

Formação académica

University degree in business management, data analysis, project management

Ferramentas

SalesForce.com

Excel

PowerBI

Descrição da oferta de emprego

Join us today and make a difference in people's lives!

The Commercial Excellence Analyst will provide support to the Commercial function in the region (sales and marketing), through establishing a strong Livanova Business culture in all levels of the commercial organization, will implement programs for SFE and training and will ensure a strong CRM implementation across the region.

In this role, s / he will strategically contribute to consistently supporting a culture of continuous improvement, with an eye on reaching the optimum performance of our commercial organization to deliver growth and coordinating all commercial projects.

He / she will act as a business partner to the business leaders of the different regions and departments in designing, planning and implementing commercial processes, projects and initiatives to maximize business impact in all business units across the country.

As Commercial Excellence Specialist, will also be responsible for driving best-in-class standardized processes and tools to support performance excellence in SalesForce.com Utilization, Sales Cadence, Annual Strategic Planning and Commercial Projects coordination.

Major Accountabilities

CRM (SFDC)

• Ownership of Sales Excellence tools (primarily SalesForce.com), including data stewardship and ticket resolution with Global Team. Coordination of all tool activities.
• Support and maintain SalesForce.com that aligns with global standardized support system. Enable SalesForce.com as the System of Truth for Prospective Business Opportunities : Analysis if pipeline accuracy, Analysis of pipeline health
• Champion implementation and adoption of the Sales Cadence Process localy by tracking, monitoring & reporting on KPI’s using dashboards to drive accountability and enable effective Root Cause Analysis and identification of best-in-class practices.
• Develop some key analytics based on CRM to provide the sales team easier tool to analyze business.
• Work with sales leaders to ensure CRM is the source of truth for each business, having all key parameters filled with the highest quality criteria to ensure Sales review by sales leaders.
• Drives effective adoption of CRM usage by the commercial teams, focus on segmentation, sales plan for focus products, goal planning, funnels / pipeline (HLM, Oxy, NM patient pipeline), coaching.

Sales Force Effectiveness & Training

• Develop a strong collaborative relationship to understand regional issues and provide support to them through strategic guidance, tools and best practice to maximize the impact and efficiency of sales resource in the region;
• Collaborate on sales effectiveness priorities and initiatives to ensure the commercial engine / system is producing the greatest results for the region.
• Collaborate on process improvement priorities and initiatives to ensure that the regional commercial and functional teams.
• Coordinates coaching training & implementation
• Establish and maintain performance dashboards in commercial for the region.
• Assesses sales team skills, identifies gaps and areas for improvement and proposes corrective actions
• Support training modules with the NM and CP business to increase clinical, analytic, customer oriented and leadership competencies.

Commercial Projects Coordination

• Assist project managers with scheduling, budgeting, and risk management
• Track project deadlines, submittals, and follow-ups with vendors and subcontractors
• Communicate with various departments and stakeholders

Background

Education

University degree in relevant business management, data analysis, project management.

Languages

Fluency in English and Spanish preferred

Experience / Professional requirement

• Based in São Paulo
• Minimum 4 years working experience in medtech / healthcare industry;
• Minimum 2 years proven and relevant work experience as a strategic business specialist / analist or relevant role;
• Experience with both direct organizations & distribution networks;
• Minimum 4 years SFE / market research experience;
• Strength of analytical skills and high learning agility;
• Affinity with CRM and Information Technology (IT) systems;
• “Can-do” attitude and customer-service orientation; as well as Flexibility; ability to adapt to changing priorities and objectives;
• Excellent knowledge of Excel is required (creating macros, pivot tables, graphics etc.) and PowerBI as user
• Available to travel 50% of the time
• PMO ability is desirable

Valuing different backgrounds

LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands / requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability / handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.