Sr. Business Analyst & Product Design

Otis Elevator Co.; Jaboatão dos Guararapes; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global technology company is seeking a Business Analyst – Product Designer to join their design team in Jaboatão dos Guararapes, Brazil. This role focuses on developing Service Sales CRM solutions while collaborating with various stakeholders. Ideal candidates will have a Bachelor's degree and 2+ years of experience in business analysis, with strong skills in requirements gathering and Agile practices. This position offers a unique opportunity to grow both business and technical expertise within a global environment.

Serviços

Opportunity to work in a global environment

Qualificações

• 2+ years of experience in business analysis, product design, or related roles.
• Strong background in translating business needs into technical specifications.
• Excellent communication and collaboration skills.

Responsabilidades

• Assess business processes and recommend technical solutions.
• Facilitate requirements gathering and design sessions.
• Document functional design specifications and user stories.

Conhecimentos

Business analysis

Product design

Agile methodologies

Requirements gathering

Communication

Formação académica

Bachelor’s degree in Business, Information Systems, Computer Science, or related field

Ferramentas

Microsoft Dynamics 365 Sales

API integrations

Descrição da oferta de emprego

Role Overview

The Business Analyst – Product Designer is a key member of the design team, partnering with business stakeholders and solution architects to deliver value‑added features for sales, marketing, and billing teams. While the primary focus is on Service Sales CRM solutions, this role also provides exposure to a suite of enterprise applications. The BA transforms stakeholder visions into functional features, documents requirements, and works closely with development teams to bring solutions to life.

On a typical day you will

• Assess business processes, system landscapes, and user pain points to recommend technical solutions and workarounds.
• Facilitate requirements gathering and functional design sessions with business and technical stakeholders.
• Document detailed functional design specifications (epics, features, user stories).
• Lead refinement sessions with Scrum teams to review feature designs, estimate effort, and prepare for sprint cycles.
• Support QA and UAT test planning, execution, and bug triage.
• Present live product demonstrations and prepare release notes for end users.
• Assist with sprint planning, stakeholder communications, and retrospectives to drive continuous improvement.
• Contribute to change management through documentation, training, and stakeholder engagement.

What You Will Need to be Successful

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent professional experience.
• 2+ years of experience in business analysis, product design, or related roles, ideally within CRM platforms.
• Strong background in requirements gathering, process mapping, and translating business needs into technical specifications.
• Hands‑on experience with Agile delivery methods, including writing user stories and partnering with Scrum teams.
• Excellent communication, facilitation, and collaboration skills to work effectively with cross‑functional and global stakeholders.
• Familiarity with CRM platforms (Microsoft Dynamics 365 Sales strongly preferred) and exposure to cloud‑based solutions, APIs, and system integrations.

Local Benefits or Selling Statement

This role offers the opportunity to work in a global environment, gaining exposure to local and international stakeholders. You will grow both business and technical skillsets while shaping CRM and enterprise applications that drive real impact across unique business streams.

Apply today to join us and build what’s next!