Sr Account Manager

Upcision; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading B2B lead generation firm in Brazil is seeking a Senior Account Manager to oversee client onboarding and optimize lead delivery. Ideal candidates will have experience in client success and sales operations, with hands-on knowledge of CRMs like Salesforce and HubSpot. This remote position requires strong communication skills, a focus on process improvement, and the ability to adapt in a fast-paced environment. Be a key player in ensuring client satisfaction and operational efficiency.

Qualificações

• Experience in client success, sales operations, or B2B account coordination.
• Strong systems/process thinker with a focus on efficiency.
• Hands-on experience setting up or auditing CRM workflows.

Responsabilidades

• Manage client onboarding from start to finish.
• Set up and audit lead delivery workflows.
• Act as a first point of contact for clients.
• Monitor and process client lead return requests.
• Track usage metrics and recommend changes.
• Troubleshoot delivery and setup errors.
• Implement improvements to streamline processes.
• Maintain clean records on lead flow status.

Conhecimentos

Client success experience

Sales operations

Process improvement

Strong communicator

Attention to detail

Ferramentas

Salesforce

HubSpot

Zoho

Airtable

Slack

Descrição da oferta de emprego

About Upcision

Upcision is a B2B lead generation company that helps businesses connect with high-quality prospects. Our clients rely on us to deliver targeted leads that fuel their sales pipelines. We work with companies ranging from SMB to Fortune 500 that need a steady flow of qualified leads to grow.

As we continue to scale, we are looking for a Senior Account Manager to ensure that clients are onboarded smoothly, lead delivery runs efficiently, and any issues are addressed quickly.

This role is critical to maintaining strong client relationships and keeping operations running without bottlenecks.

Role Overview

Fluent English is Mandatory. Hiring in Brazil, Colombia and Portugal - REMOTE

We're currently hiring a Senior Account Manager - a role that blends client success, systems oversight, and hands‑on process management related to client delivery. You'll play a critical role in onboarding new clients, setting up and auditing lead flows, analyzing return data, and ensuring operational issues that determine successful outcomes are identified and resolved fast. If you're someone who thrives in a high‑accountability environment and enjoys owning both client‑facing and contributory workstreams, this role is for you.

Key Responsibilities

• Own and manage client onboarding from start to finish - including CRM testing, lead routing, expectations‑setting, and early check‑ins
• Set up and audit lead delivery workflows (e.g., into HubSpot, Salesforce, Zoho, etc.) to ensure leads are routed, received, and followed up on properly
• Act as a first point of contact for clients — fielding questions, ensuring adoption, and spotting red flags
• Monitor and process client lead return requests, identify patterns, and flag issues related to client misuse or internal breakdowns
• Track return reasons and usage metrics to recommend changes that improve lead quality and client results
• Troubleshoot delivery and setup errors (technical or process‑based), coordinating with internal teams and clients as needed
• Recommend and implement improvements to reduce manual work and improve speed, clarity, and outcomes
• Maintain clean records on lead flow status, return tracking, client health, and account activity
• Support contract delivery, activations, and other operational handoffs when needed

What We're Looking For

• Experience in client success, sales operations, or B2B account coordination
• Strong systems / process thinker who understands the 80 / 20 principle and can focus on leverage over motion
• Hands‑on experience with CRMs like Salesforce, HubSpot, or Zoho (not just using them — ideally setting up or auditing automations and workflows)
• Comfort with fast‑paced, ever‑changing priorities - and the ability to organize and self‑prioritize without constant oversight
• Strong communicator with high attention to detail and a clear writing style
• Experience building playbooks, spotting inefficiencies, and improving process performance
• Familiarity with tools like Airtable, Slack, Apollo, or Zapier is a plus
• Bonus : experience auditing calls, enforcing SLAs, or reviewing lead outcomes