Spclst, Customer Support

Msd; São Paulo; Híbrido; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading healthcare company in São Paulo seeks a professional to support the development and implementation of customer relationship strategies to enhance satisfaction and loyalty across Brazil and the PUB region. Key responsibilities include assisting business units with customer engagement initiatives, managing campaigns, and analyzing customer feedback. Ideal candidates should possess strong communication skills, a bachelor's degree, and experience in customer relations or related fields. This position offers a hybrid work model and emphasizes collaboration with internal teams.

Qualificações

• Strong communication and interpersonal skills to build relationships.
• Analytical thinking and problem-solving abilities to address customer needs.
• Familiarity with CRM systems and customer data analysis.
• Experience in managing marketing campaigns and understanding lead generation.
• Ability to manage multiple tasks and prioritize effectively.
• Proactive and customer-focused mindset.
• Fluent in English; Spanish is a differentiation.
• Previous experience in customer relations or related fields preferred.
• Experience in consumer goods companies is a plus.

Responsabilidades

• Assist Business Units (BUs) in enhancing customer engagement.
• Collaborate with marketing teams to plan and monitor campaigns.
• Manage the lead funnel by ensuring timely follow-up on leads.
• Collect and analyze customer feedback for service improvement.
• Collaborate in managing CRM systems and ensure accurate reporting.
• Act as liaison between customers and internal teams.
• Utilize customer data for targeted marketing strategies.
• Assist in planning and executing customer events.
• Help train internal teams on customer service best practices.
• Track and report on KPIs relating to customer satisfaction.

Conhecimentos

Campaign Management

Communication

Customer Experience Management

Customer Relationship Management (CRM)

Customer Relationships

Customer Service

Customer Service Communication

Customer-Support

Data Analysis

Key Performance Indicators (KPI)

Promotional Activities

Report Preparation

Teamwork

Technical Knowledge

Formação académica

Completed Bachelor's degree

Ferramentas

CRM systems

Descrição da oferta de emprego

Responsible for supporting the development and implementation of customer relationship strategies that enhance customer satisfaction and loyalty across Brazil and the PUB region (Paraguay, Uruguay, and Bolivia).

Your role will focus on assisting Business Units (BUs) in executing customer engagement initiatives, optimizing communication channels, and managing lead generation processes.

Responsibilities

• Support Customer Engagement Initiatives : Assist BUs in developing and executing strategies to enhance customer engagement and satisfaction through various communication channels and marketing campaigns.
• Campaign Management : Collaborate with marketing teams to plan, execute, and monitor customer-focused campaigns, ensuring alignment with overall business objectives.
• Lead Funnel Management : Assist in managing the lead funnel by tracking customer interactions and ensuring timely follow-up on leads generated through campaigns and other initiatives.
• Monitor Customer Feedback : Collect and analyze customer feedback to identify trends and areas for improvement, providing insights to the BUs for better service delivery.
• Assist in CRM Management : Collaborate in managing CRM systems, ensuring accurate data entry and reporting on customer interactions and satisfaction metrics.
• Facilitate Communication : Act as a liaison between customers and internal teams, ensuring that customer needs and concerns are effectively communicated and addressed.
• Develop Customer Insights : Utilize customer data and insights to support the development of targeted marketing and sales strategies that align with customer preferences.
• Coordinate Customer Events : Assist in planning and executing customer events and initiatives that promote brand loyalty and strengthen relationships.
• Support Training Initiatives : Help in training internal teams on customer service best practices and the importance of customer relationship management.
• Monitor Performance Metrics : Track and report on key performance indicators (KPIs) related to customer satisfaction, engagement, and campaign effectiveness, providing recommendations for improvement.

Requirements

• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
• Analytical thinking and problem-solving abilities to address customer needs effectively.
• Familiarity with CRM systems and customer data analysis.
• Experience in managing marketing campaigns and understanding lead generation processes.
• Ability to manage multiple tasks and prioritize effectively.
• Proactive and customer-focused mindset.
• Fluent in English; Spanish is a differentiation.
• Completed Bachelors degree.
• Previous experience in customer relations, CRM, or related fields is preferred.
• Experience in consumer goods companies will be a plus.

LI-DNI

Search Firm Representatives Please Read Carefully

Employee Status : Regular

Relocation : No relocation

VISA Sponsorship : No

Travel Requirements : No Travel Required

Flexible Work Arrangements : Hybrid

Shift : 1st - Day

Valid Driving License : No

Hazardous Material(s) : n / a

Required Skills : Campaign Management, Communication, Customer Experience Management, Customer Relationship Management (CRM), Customer Relationships, Customer Service, Customer Service Communication, Customer-Support, Data Analysis, Key Performance Indicators (KPI), Promotional Activities, Report Preparation, Teamwork, Technical Knowledge

Preferred Skills :

Job Posting End Date : 06 / 2 / 2025

Requisition ID : R