Service Support Advisor

MR do Brasil Industria Mecanica Ltda; Embu das Artes; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A mechanical industry company in Embu das Artes, São Paulo, is seeking a Service Support Advisor to provide technical support and troubleshooting for their product range. The ideal candidate will have an engineering degree or equivalent experience in manufacturing, along with strong advising and project coordination skills. This role involves working closely with clients and Project Managers to ensure effective service delivery.

Qualificações

• Engineering degree or master technician in Electrical, Electromechanical or Electronics area.
• Experience in manufacturing or similar environment.
• Knowledge of control and automation products in the electrical transmission industry preferred.

Responsabilidades

• Advise on technical inquiries relating to MR products.
• Provide after-sales technical support and troubleshooting.
• Support Project Managers with field activities.

Conhecimentos

Technical advising

Troubleshooting skills

Project coordination

Formação académica

Engineering degree or master technician in Electrical, Electromechanical or Electronics area

Descrição da oferta de emprego

For our location Embu das Artes, Sao Paulo we are looking for you as :

Service Support Advisor

What challenges can you expect?

• Advising transformer repair shops and end customers / operators regarding all technical inquiries relating to the MR product range.
• Provide designated end customers / operators with after-sales technical support and troubleshooting of equipment that is in service such as tap changers, electromechanical drives, voltage regulators, and monitoring sensors for transformer monitoring
• Providing support to Project Managers on field activities such as collecting information for bids and quotations, analyzing feasibility for product upgrades or replacements, supporting installation and / or commissioning for equipment in the MR product range.
• Compiling, analyzing (technically and commercially) and sending offers and order confirmations for products, components, parts and services for designated end customers / operators.
• Coordinating schedules and monitoring progress during processing / commissioning / field service.
• Assisting with and / or managing internal and intra-divisional projects.

What do we expect from you?

• Engineering degree or master technician in Electrical, Electromechanical or Electronics area.
• Experience in manufacturing or similar environment.
• Knowledge of control and automation products in electrical transmission industry such as Transformer Monitors, Voltage Controllers and Load Tap Changers is preferred.