Service Scheduling Analyst

Agilent Technologies Inc.; Barueri; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading technology firm is seeking a Service Scheduling Coordinator in Barueri, São Paulo. You will schedule resources to meet customer needs and communicate effectively during service visits. The ideal candidate has a Bachelor's degree in Pharmaceutical Chemistry, advanced English, and 1-2 years of customer service experience. This full-time role values a customer-first attitude, organization skills, and teamwork. Join a dynamic environment that prioritizes speed and integrity.

Qualificações

• 1-2 years of customer service experience is required to enter this level.
• Advanced English required.
• Comfortable adapting to changing technology.

Responsabilidades

• Schedule the right resources to meet customer needs.
• Communicate and keep customers updated on status.
• Document service calls accurately and timely.

Conhecimentos

Customer-first attitude

Strong planning and coordination

Effective interpersonal skills

Negotiation skills

Detail-oriented

Formação académica

Bachelor's Degree in Pharmaceutical Chemistry or related field

Ferramentas

Agilent Instruments (technical knowledge)

Descrição da oferta de emprego

Can you coordinate schedules in a dynamic environment and communicate the plan effectively?

Work as a Service Scheduling Coordinator with a talented team that embodies Agilent's service organization's core values : Speed, Focus, Accountability, Uncompromising Integrity, Innovation & Contribution, Trust, Respect & Teamwork.

A successful person in this position will be accountable for scheduling the right resources to meet customer needs, thriving in a dynamic and fast‑paced work environment, communicating and keeping customers updated on the status of on‑site visits, addressing customer issues with prompt attention and exceptional professionalism, behaving in a manner that results in a positive customer experience, keeping accurate and timely records of resource availability and commitments, documenting the handling of each service call accurately and in a timely manner in the service database, demonstrating sound business judgment when prioritizing and managing competing priorities, and interacting with District Managers to understand the service strategy for the district.

Qualifications

• Bachelor's Degree in Pharmaceutical Chemistry or related field.
• 1-2 years of customer service experience is required to enter this level.
• Advanced English.
• Technical knowledge of Agilent Instruments - Desirable.
• Customer‑first attitude.
• Comfortable adapting to changing technology.
• Demonstrates strong planning, coordination, and organizational skills.
• Detail‑oriented, multitasker who can work with interruptions.
• Demonstrates effective interpersonal and cross‑functional collaboration skills.
• Communicates effectively at all levels of the organization.
• Takes ownership, problem solves, and drives resolution of each situation.
• Has negotiation skills to deal with involved parties and find the best solution balancing customer and business interests.

Additional Details

• Travel Required: No
• Shift: Day
• Duration: No End Date
• Job Function: Customer Service

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.