Senior Process Specialist - Brazil

Infosys; Nova Lima; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading global digital services firm is seeking an HR Analyst (Support) in Nova Lima. The role involves handling HR inquiries, managing HR Helpdesk tickets, and ensuring compliance with labor laws. Candidates should have experience in HR administration, technical support, and proficiency in tools like SuccessFactors and ServiceNow. Benefits include transport vouchers, medical insurance, and opportunities for international career movement. This position requires on-site work three days a week.

Serviços

Transport vouchers

Meal vouchers

Childcare assistance

Life insurance

Medical and dental insurance

Qualificações

• Experience in HR Administration.
• Experience in HR technical support.
• Experience with HR systems and tools.

Responsabilidades

• Handling inbound calls related to HR Administration.
• Managing tickets through the HR Helpdesk platform.
• Processing changes in HR systems for data accuracy.
• Assisting employees with self-service HR tools.
• Resolving discrepancies with payroll teams.

Conhecimentos

HR Administration

HR technical support

SuccessFactors

ADP

ServiceNow

Microsoft Office Suite

Intermediate Spanish

Descrição da oferta de emprego

Job Description

Infosys Brazil is looking for professionals with the profile of HR Analyst (Support) to join our team.

Main activities and responsibilities:

• Handling inbound calls from the Latin America contact center, serving as the first point of contact for inquiries related to HR Administration (such as Time and Attendance Management, Employee Data Administration, Leave Management, and Payroll, etc.).
• Managing tickets through the HR Helpdesk platform (such as ServiceNow) within defined SLAs.
• Processing and validating changes in HR systems (such as SuccessFactors), ensuring data accuracy.
• Assisting employees with self-service tools and guiding them through HR processes.
• Resolving discrepancies in collaboration with payroll teams.
• Documenting cases and solutions in detail for audit and compliance purposes.
• Identifying recurring issues and proposing process improvements.
• Ensuring compliance with Latin American labor laws and company policies.

Required Qualifications:

• Experience in HR Administration.
• Experience in HR technical support, managing HR transactions and payroll-related inquiries.
• Experience with HR systems and tools, such as SuccessFactors, ADP, etc., and ticket management platforms, such as ServiceNow.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Intermediate Spanish.

Work Model: On-site 3 times per week (at the Nova Lima/MG office)

Schedule: 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM

Type of work: CLT, Flexible hours.

Benefits package: Transport vouchers, meal vouchers, childcare assistance, life insurance, funeral assistance, medical and dental insurance.

Career: Global work on national and international clients and/or projects, possibility of international career movement.

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.