Senior Infrastructure Analyst

Ecolab; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Uma empresa de soluções em sustentabilidade em São Paulo procura um profissional para supervisionar a instalação e suporte de comunicações de rede. O candidato ideal possui certificações da Cisco e experiência prática em implementação de redes. É necessário um bom nível de inglês e disponibilidade para trabalhar em equipe globalmente. O papel exige garantir a alta disponibilidade das plataformas de voz e colaborações com fornecedores. A empresa valoriza a eficiência operacional e a resolução de problemas complexos dentro de um ambiente dinâmico.

Qualificações

• Experiência prática em implementação de redes.
• Conhecimento de tecnologias de voz e sistemas Cisco.
• Fluência em inglês é necessária.

Responsabilidades

• Gerenciar design e suporte de comunicações de rede.
• Garantir alta disponibilidade de plataformas de voz.
• Coordenação com fornecedores de telecomunicações.
• Análise de problemas e avaliação de desempenho de rede.
• Trabalho em equipe global e disponibilidade para suporte de chamada.

Conhecimentos

Cisco certification

Practical experience in network implementation

Voice-capable TCP/IP networks

Enterprise Ethernet knowledge

Carrier technologies understanding

Troubleshooting enterprise voice systems

Availability for after-hours work

Advanced English proficiency

Ferramentas

VMWare vSphere

Palo Alto

ZScaler

Descrição da oferta de emprego

Um parceiro de confiança para quase três milhões de clientes, a Ecolab é líder global em sustentabilidade, oferecendo soluções e serviços para água, higiene e prevenção de infecções, que protegem as pessoas e os recursos vitais. Com mais de um século de inovação, a Ecolab apresenta vendas anuais de US$ 14 bilhões e 47.000 funcionários, operando em mais de 170 países em todo o mundo. A empresa oferece soluções abrangentes, baseadas na ciência, conhecimentos específicos e serviços de classe mundial para promover a segurança dos alimentos, manter os ambientes limpos e seguros e otimizar o uso da água e energia. As soluções inovadoras da Ecolab melhoram a eficiência operacional e a sustentabilidade de clientes nos setores de alimentos, industrial, saúde e hospitalidade.

What qualifications are required to be considered for this selection process

• Preferred training / certifications : Cisco certifications
• Practical experiencein network implementation and operations
• Familiarity withdesigning, implementing, and maintaining voice-capable TCP / IP networksusing Cisco or other enterprise-grade equipment
• Knowledge ofenterprise Ethernet, wireless networks, VLANs, QoS, routing, switching, and IP addressing
• Understanding ofcarrier technologies, such as T1 / E1 / PRI, ISDN, MPLS, Ethernet, point-to-point (P2P), and Internet for system interconnectivity
• Experience withinstalling, managing, upgrading, and troubleshooting enterprise voice systems, especially Cisco Unified Communication technologies, including support for remote users
• Availability for after-hours and weekend work, including participation in the department’s on-call rotation
• Willingness to travelto national and international locations
• Fluent or advanced English

What will make your profile stand out from the others?

• Design implementation of advanced voice technologies such as carrier SIP trunking, ACME and CUbe
• Management of virtualization technologies particularly VMWare vSphere
• Hands‑on experience with any of the following network platforms : ACME, Cube, Cisco Call Managers storage and Cisco Nexus converged switching
• Experience with Cisco, and Avaya or Nortel voice platforms
• Excellent communication skills and experience effectively communicating with technical and non‑technical audiences
• Demonstrated efficient and effective use of problem‑solving and task prioritization to solve complex network challenges
• Certificates, Licenses and Registrations (CCVP, CCNP, CCIE)
• Experience with Firewall technologies as Palo Alto or Firewall services in the cloud as ZScaler.

What will the duties of this role be?

• Under limited supervision, oversee the design, purchase, installation, and support of network communications and services for customers, including LAN / WAN / Voice / Video services in central and remote offices (requires thorough knowledge of LAN / WAN systems, networks, and applications);
• Ensure high availability of enterprise voice platforms that support internal employee business functions and external customer Contact Centers ( UCC );
• Serve as one of the primary points of contact for telecommunication carriers and service providers and coordinate circuit design, provisioning, installation and troubleshooting;
• Works on problems of a diverse nature and set of equipment and associated problem sets where analysis of situation requires logical evaluation and judgment;
• May be responsible for evaluating current network systems performance and trending;
• Assists in the planning of large scale systems projects through vendor comparison and cost studies;
• Coordinating hand‑offs of incidents to the appropriate technical personnel for follow‑up (typically a follow‑the‑sun) model;
• Candidate needs to be skilled in analysis, troubleshooting and resolution of network incidents;
• Willing to work in within a large global team;
• After hours and weekend work is sometimes required;
• Must be willing to be part of an on‑call rotation for production support;
• ITIL familiarization is desired (Incident / Problem / Change / Configuration Management);
• Work with various networking tools, equipment and processes;
• Monitoring work queues to ensure assigned tickets are completed within SLA.