Senior Conversational Design Analyst

Sinch; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A customer engagement platform is seeking a skilled professional in Conversational Design to enhance their practices. You will leverage generative AI and prompt engineering to create innovative solutions while collaborating with a dynamic team. Ideal candidates possess deep knowledge of designing dialogue flows and UX writing, bringing strong communication and analytical skills. This role offers ample opportunities for growth and leadership in shaping conversational strategies.

Qualificações

• Deep knowledge and practical experience in designing conversational solutions.
• Ability to create complex dialogue flows and design information architecture.
• Strong interest in prompt engineering and generative AI.

Responsabilidades

• Elevate the quality of the practice and deepen the use of new technologies.
• Act as a reference for the team in conversational design best practices.
• Propose new initiatives for research and process improvements.

Conhecimentos

Conversational Design

Prompt Engineering

UX Writing

Team Collaboration

Communication Skills

Ferramentas

Miro

Jira

Confluence

Data Visualization Tools

Descrição da oferta de emprego

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

About the Area

Our team designs conversational experiences that create real value - for people, for the business, and for the future of conversational solutions. We work with technical depth, critical thinking, and strategic partnership across channels such as WhatsApp, RCS, and voice. We participate in the entire solution building cycle: from diagnosis to testing, metrics, and evolution. We operate with pragmatism and excellence, knowing how to balance client needs with company objectives.

About the Role

This is an opportunity to be a fundamental piece in the technical evolution of our team and a reference for the company's future. We are looking for someone who, more than just sustaining what already exists, has the drive and ambition to help build what comes next.

You will be responsible for elevating the quality of our practice, deepening the use of new technologies such as Generative AI and prompt engineering, and helping to transform our potential into smarter and more scalable solutions. This role offers complete space for development and for building the path that leads to a future specialist position.

What We Expect from You

Mastery of Conversational Design: Deep knowledge and practical experience in all stages of designing a conversational solution, including:

• Creation of complex and non-linear dialogue flows.
• Design of the information architecture and content strategy.
• Definition of persona and tone of voice.
• Elaboration of precise and effective phrasing (UX Writing) for different channels (voice and text).
• Bring a strong interest and knowledge in prompt engineering, with a great willingness to quickly delve into the topic, apply best practices, and, through your example and collaboration, become a reference for the team.
• Act in the creation and evolution of our frameworks, templates, and conversational components. Your influence will come from the quality of your work and your ability to guide the team in adopting best practices.
• Move fluently between the operational and the strategic, connecting day-to-day execution with a future vision for the area.

• Ownership and Initiative: We are looking for someone who has the impetus to identify opportunities, propose new work fronts - such as research, internal projects, and process improvements - and articulate the necessary alignments to bring good ideas to life.
• Team Spirit and Collaboration: Enjoy working on a team, sharing knowledge, helping in the development of colleagues, and understanding that the best results are built together. We value collaboration and collective success over individual brilliance.
• Resilience and Capacity for Influence: Ability to navigate a large organization, build consensus, and positively influence change. We seek someone who views the challenges of an environment with maturing processes as an opportunity to build, refine, and leave their mark.
• Communication: Communicate complex ideas clearly and articulately, representing the team in internal forums and transforming technical knowledge into solutions with perceived value for the business.
• Analytical Vision: Ability to analyze quantitative and qualitative data to inform design decisions and measure the success and real impact of initiatives.
• English (Intermediate to Advanced): Good capacity for communication and collaboration in a global environment.

Desirable Technologies and Experience

• Project/Workflow - Miro, Jira, Confluence
• LLMs and AI Practice - Strong focus on best practices for Generative AI and Prompt Engineering (e.g., in Vertex AI, OpenAI).
• Data Analysis - Experience with data analysis and visualization tools.
• Other Languages - Knowledge of other languages, such as Spanish.