Scanavenger Customer Support Specialist

buscojobs Brasil; Novo Hamburgo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A growing tech firm is seeking a Helpdesk Support Specialist in Novo Hamburgo, Brazil. The role involves assisting customers via email, chat, and phone while supporting global operations. Requires C1+ English, 3+ years in customer support, and strong problem-solving skills. Hybrid work model offered with competitive compensation ranging from $1,500 to $1,800 USD monthly.

Qualificações

• C1+ English skills required for professional communication.
• 3+ years of experience in customer-facing support roles.
• Ability to work independently and take ownership.

Responsabilidades

• Provide timely and professional customer support via email, chat, and phone.
• Track global shipments and ensure timely delivery.
• Assist in managing e-commerce operations across multiple platforms.

Conhecimentos

Professional email communication

Organizational abilities

Multitasking

Problem-solving

Intermediate Microsoft Office skills (Excel, Outlook)

Descrição da oferta de emprego

Overview

Please don't apply if your English skills are not at a professional level (C1+)!

ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.

We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.

ScanAvenger has been growing at an astonishing rate of 100% YOY. We’re looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.

Working hours : PDT (Los Angeles Time), with one hour break.

The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.

Helpdesk Responsibilities (Primary)

• Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
• Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
• Escalate complex cases when needed while ensuring follow-up and resolution.
• Maintain accurate customer logs and records.
• Update and maintain the internal Knowledge Base content for recurring issues and fixes.

Operational Support (Secondary)

• Track global shipments and ensure timely delivery.
• Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
• Help manage worldwide stock levels and coordinate with warehouses.
• Assist with new order placements and help prevent stockouts.
• Support product launch campaigns and ensure marketplace listings are accurate.
• Communicate with global suppliers and partners.
• Help with internal process documentation and task tracking.

Qualifications

• As close to perfect English skills (C1+ minimum) - both written and verbal.
• 3+ years of experience in a similar customer-facing or support role
• Professional email communication.
• Strong organizational and multitasking abilities
• Proven track record of ownership and task follow-through
• Resourcefulness and problem-solving mindset
• Intermediate Microsoft Office skills (especially Excel and Outlook)
• Bonus: Experience with Amazon Seller Central
• Bonus: Technical background or comfort with tech troubleshooting
• Ability to switch between customer support and internal ops tasks as needed
• Comfortable working independently and taking ownership of outcomes