Scanavenger Customer Support Specialist

buscojobs Brasil; Goiás; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A growing technology company is seeking a Helpdesk Support professional to provide customer assistance and operational support. Ideal candidates will have at least 3 years of experience in a customer-facing role, possess excellent English skills, and be comfortable working in a hybrid environment. The role offers a compensation range of $1,500 to $1,800 USD per month and involves support for both customers and internal operations.

Qualificações

• 3+ years of experience in a similar customer-facing or support role.
• As close to perfect English skills (C1+ minimum) - both written and verbal.
• Strong organizational and multitasking abilities.

Responsabilidades

• Provide timely and professional customer support via email, chat, and phone.
• Track global shipments and ensure timely delivery.
• Assist with scanner setup, programming, and troubleshooting.

Conhecimentos

Customer support

Problem-solving

Multitasking

Email communication

Organizational skills

Intermediate Microsoft Office

Technical troubleshooting

Ferramentas

Microsoft Office

Amazon Seller Central

Descrição da oferta de emprego

Overview

Please don't apply if your English skills are not at a professional level (C1+).

ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.

We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.

ScanAvenger has been growing at an astonishing rate of 100% YOY. We’re looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.

Working hours : PDT (Los Angeles Time), with one hour break.

Compensation: The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.

Responsibilities

Helpdesk Responsibilities (Primary)

• Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
• Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
• Escalate complex cases when needed while ensuring follow-up and resolution.
• Maintain accurate customer logs and records.
• Update and maintain the internal Knowledge Base content for recurring issues and fixes.

Operational Support (Secondary)

• Track global shipments and ensure timely delivery.
• Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
• Help manage worldwide stock levels and coordinate with warehouses.
• Assist with new order placements and help prevent stockouts.
• Support product launch campaigns and ensure marketplace listings are accurate.
• Communicate with global suppliers and partners.
• Help with internal process documentation and task tracking.

Qualifications

• As close to perfect English skills (C1+ minimum) - both written and verbal.
• 3+ years of experience in a similar customer-facing or support role
• Professional email communication.
• Strong organizational and multitasking abilities
• Proven track record of ownership and task follow-through
• Resourcefulness and problem-solving mindset
• Intermediate Microsoft Office skills (especially Excel and Outlook)
• Bonus : Experience with Amazon Seller Central
• Bonus : Technical background or comfort with tech troubleshooting
• Ability to switch between customer support and internal ops tasks as needed
• Comfortable working independently and taking ownership of outcomes