Sales Support Specialist at JoomPro

Joom; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa internacional está à procura de um Especialista em Suporte de Vendas no Brasil. Este profissional será responsável por gerenciar operações pós-vendas, colaborando com equipes multidisciplinares e garantindo a precisão na documentação e operações. Oferecemos um ambiente flexível, com oportunidades de crescimento e colaboração internacional.

Serviços

Compensação competitiva

Flexibilidade remota

Oportunidades de crescimento

Qualificações

• Experiência mínima de 2 anos em operações de vendas ou suporte a negócios B2B.
• Fluente em português e inglês em nível intermediário ou superior.

Responsabilidades

• Suporte aos clientes ao longo do estágio pós-venda: gerenciamento de dúvidas e acompanhamento dos termos do contrato.
• Colaborar com equipes internas e externas.

Conhecimentos

Comunicação

Resolução de problemas

Organização

Atenção aos detalhes

Ferramentas

CRM

Excel

Descrição da oferta de emprego

JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.

As we actively expand in Brazil, we are looking for a Sales Support Specialist to help build and maintain an efficient post-sales support system for our clients.

Responsibilities

• Support clients throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues.
• Independently handle routine and standard client cases; escalate more complex issues to a manager when needed.
• Collaborate with both internal teams (logistics, finance, legal, support) and external clients.
• Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated.
• Double-check calculations and commercial terms.
• Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking.
• Negotiate order retention with clients to prevent cancellations.

Requirements

• At least 2 years of experience in sales operations or B2B deal support
• Possesses excellent communication skills
• Is capable of independently resolving routine operational tasks, structuring their work, and involving other team members when needed.
• Proficient in using CRM systems and Excel.
• Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment.
• Fluent in Portuguese and speaks English at an Intermediate level or higher

We offer

• Competitive compensation: fixed monthly fee paid via service contract (PJ)
• Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities
• International collaboration: work closely with teams across Brazil, Portugal, China, and Europe
• Growth opportunities: potential for long-term collaboration and transition to full-time employment (CLT), based on mutual fit and business needs