RPG Gaming Customer Support Representative (Email with English)

CustomerUmbrella; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A gaming customer support company is seeking a full-time remote Email - RPG Gaming Customer Support Representative. The role involves responding to player inquiries, resolving issues, and providing technical solutions via email. Applicants must have customer support experience and knowledge of RPG games, as well as strong English communication skills. The company offers competitive pay, 20 paid vacation days, and 7 weeks of training, working in a vibrant international team.

Serviços

Competitive salary

20 paid days off

7 weeks paid training

Internal company bonuses

Qualificações

• Proven experience in customer support roles.
• Strong English speaking and writing skills are critical.
• Familiarity with email etiquette and effective communication.
• Knowledge of RPG games and gaming platforms is essential.

Responsabilidades

• Respond to player inquiries via email.
• Assist in resolving player issues and provide guidance.
• Offer troubleshooting assistance and technical solutions.
• Collaborate with teams in English.

Conhecimentos

Customer Support Experience

Professional English Skills

Knowledge of Email Etiquette

Computer Systems Understanding

RPG Games Knowledge

Descrição da oferta de emprego

Overview

We are looking for an Email - RPG Gaming Customer Support Representative (FULL‑TIME REMOTE JOB). Join Customer Umbrella and help people one caring interaction at a time – that includes you!

Requirements

• Previous experience in Customer Support.
• Professional English speaking and writing skills.
• Knowledge of Email Etiquette.
• Personal computer or laptop with a stable internet connection.
• Windows 15.6" AMD Ryzen 7 5800U, 1.9‑4.4 GHz / AMD Radeon Vega 8 / 32 GB / SSD – 512 GB.
• Computer systems understanding and fast accurate keyboard typing speed.
• Un‑Interrupted Electricity and UPS power backup.
• RPG Games knowledge, mobile, PC, console, e‑sports expertise is a must.

Benefits

• Work with a young international team.
• Competitive salary with fair promotion opportunities.
• Internal company bonuses.
• 20 paid days off (vacation).
• 7 weeks paid training (Mon‑Fri business hours GMT+2).

Schedule

24 / 7 coverage – 5 working days a week / 2 days off, 8.5 hour working shifts.

Shift 02: 00 – 10:30 (Night) GMT+2 Time Zone (21:00 PM – 5:30 AM BRT).

Job Description

• Answer player questions via email only.
• Help resolve player issues and guide them to the right answers.
• Troubleshoot and provide technical solutions.
• Work, train, and communicate with the teams in English.
• Fully remote.