Records Retrieval Coordinator

OpsArmy; Teletrabalho; BRL 40.000 - 55.000; Tempo integral

Resumo da oferta

A healthcare records management company is seeking a Medical Records Request Specialist to actively request and manage medical records from various healthcare providers. The position emphasizes communication and follow-up with provider offices to facilitate timely records retrieval. Candidates should have experience in requesting records, understanding of relevant processes, and strong organizational skills. This role is remote and offers full-time employment.

Qualificações

• Experience requesting medical records from providers.
• Familiarity with ROI/HIM workflows is preferred.
• Strong organization and attention to detail are essential.

Responsabilidades

• Submit medical record requests via various approved methods.
• Research and follow provider-specific submission requirements.
• Perform regular follow-ups with provider offices regarding pending requests.

Conhecimentos

Experience requesting medical records from providers

Strong organization

Attention to detail

Outbound follow-up

Persistence-based tasks

Ferramentas

ChartSwap

Datavant

MRO

CIOX

Sharecare

Descrição da oferta de emprego

Employment Type: Full-Time
Location: Remote

The Medical Records Request Specialist is responsible for actively requesting medical records from healthcare providers and ensuring those requests are followed through to completion. This role focuses on provider outreach, follow-ups, and managing outstanding requests—not document intake or basic processing.

You will handle multiple open requests at a time, track progress, and work directly with provider offices to resolve delays or rejections.

Key Responsibilities

Medical Records Request Submission

• Submit medical record requests via provider portals, fax, email, or other approved methods
• Research and follow provider-specific submission requirements
• Ensure all request packets are complete before submission
• Perform regular follow-ups with provider offices regarding pending requests
• Track aging requests and prioritize based on turnaround targets
• Handle rejections, resubmissions, and missing requirements
• Escalate unresponsive providers according to SOPs

Tracking & Documentation

• Maintain accurate status updates for each request
• Document follow-up activity and provider responses
• Ensure received records are logged and routed properly

Operational Discipline

• Adhere strictly to retrieval workflows and timelines
• Identify recurring provider issues and flag them for review

What You Bring

• Experience requesting medical records from providers
• Familiarity with ROI/HIM workflows
• Comfort with outbound follow-up and persistence-based tasks
• Strong organization and attention to detail
• Experience with tools like ChartSwap, Datavant, MRO, CIOX, or Sharecare is a plus