Project Management Analyst

Dnv; São Paulo; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A global certification and risk management provider is seeking a Customer Service professional in São Paulo, Brazil. This role focuses on managing customer relationships, overseeing projects, and ensuring a positive customer experience. The ideal candidate has a bachelor's degree and experience in project management, excellent communication skills, and a solution-oriented attitude. Join a motivated team committed to supporting clients' goals sustainably and contributing to the UN Sustainable Development Goals.

Qualificações

• Successfully completed education at bachelor's degree or similar.
• Experience in building customer relationships and discussing project activities.
• Background knowledge and professional experience with project management is desirable.
• Excellent communication skills, both written and verbal.
• Experience in using common IT programs.
• Ability to work independently and as part of a team.
• Structured and detail-oriented.
• Service-oriented with a positive customer approach.
• Ambition and high sense of responsibility.
• Constructive and solution-oriented work.
• English writing and reading; speaking is desirable.

Responsabilidades

• Work in the Product Certification area for Medical Devices.
• Ensure proper data entry during the sales phase.
• Contact potential customers and manage sales pipeline.
• Oversee customer experience during project activities.
• Manage projects within established plans.
• Allocate resources for activities.
• Plan processes according to project specifications.
• Communicate continually with clients and auditors.
• Consider logistics and geographic implications when planning.
• Update auditor calendars to achieve objectives.
• Coordinate internal planning with other offices.
• Work with internal DNV systems.
• Ensure timely final deliveries.
• Control data quality between agreement and operations.

Conhecimentos

Customer relationship building

Project management

Excellent communication skills

Independent and team work

Detail-oriented

Positive customer approach

Solution-oriented

Formação académica

Bachelor's degree in administration, engineering, or a related field

Ferramentas

Microsoft Office

Outlook

Descrição da oferta de emprego

Local Unit & Position Description

With passion and enthusiasm, we are there for our customers day after day.

We love challenges, act quickly and are always friendly and respectful.

As part of our back office support team, you will look after our existing customers.

This includes active support and the identification of new customer needs.

As an employee in customer service, you will become a member of a competent, motivated, and dynamic team.

Innovative ideas are also always welcome and allow us to grow together as a team.

For the best possible match, check out our summary below.

Key tasks will include, but not be limited to

• Working at Product Certification area for Medical Devices
• Be responsible for proper data entering into the system during sales phase
• Contact with potential customers following up proposals issued and management of sales pipeline
• Be responsible for customer experience journey for operations activities (since project set‑up until final deliveries)
• Manage the projects ensuring they are within pre‑established plans
• Understand project scope and specifications to allocate the competent resources auditors / assessors / clinician to perform activities
• Perform planning process in accordance with project specifications and internal requests, updating both customer and internal team properly
• Communicate continually with clients and auditors / assessors / clinician to confirm schedule and activities
• Understand and have in consideration logistics / geographic implications when planning
• Keep updated auditors / assessors / clinician calendars to achieve their objectives
• Focal point for internal planning with other DNV offices
• Working with internal DNV own systems
• Responsible to ensure final deliveries deadline control
• Control of data quality between agreement and operations

Position Qualifications

• Successfully completed education at bachelor's degree (administration, engineering, chemicals and similar ones are desirable)
• Experience in building customer relationships and ability to discuss with them regarding project activities
• Background knowledge and professional experience with project management is desirable
• Excellent communication skills, both written and verbal
• Experience in using common IT programs (e.g. MS Office, Outlook, etc.)
• Ability to work both independently and as part of a team
• Structured and detail‑oriented, working without losing track of the big picture
• Service‑oriented and with positive customer approach
• Ambition and a high sense of responsibility spur you on
• Your work is constructive and solution‑oriented
• English writing and reading; English speaking is desirable

Company & Business Area Description

We are one of the world's leading certification, assurance and risk management providers.

Whether certifying a company's management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence.

We are committed to support our customers to transition and realize their long‑term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion.

Diversity is fundamental to our culture and we invite you to be part of this diversity!