Professional Services Consultant [Brazil]

Rocket.Chat; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading communications platform is seeking a Senior Professional Services expert to provide technical leadership and ensure successful deployment of solutions. You will work remotely from Brazil and engage directly with customers, addressing their needs and implementing solutions. The ideal candidate must be fluent in English and Portuguese, with proven experience in technical consulting, and familiarity with cloud platforms and foundational infrastructure. This role offers flexibility, unlimited paid time off, and a vibrant multicultural environment.

Serviços

Flexible working hours

Unlimited paid time off

Company laptop and headphones

Stock options

Multicultural environment

Qualificações

• Fluent in English and Portuguese is mandatory.
• Proven technical consulting experience is required.
• Experience in system installation and administration of Linux.

Responsabilidades

• Support solution delivery and ensure successful deployment.
• Provide product expertise to customers and partners.
• Troubleshoot and resolve complex technical issues.

Conhecimentos

Fluent in English and Portuguese

Previous background in professional services

Ability to troubleshoot technical issues

Hands-on experience with foundational infrastructure

Programming in JavaScript / TypeScript

Experience with cloud platforms (AWS, Azure, GCP)

Ferramentas

Docker

Kubernetes

MongoDB

Descrição da oferta de emprego

Job Title: Professional Services

Level: Senior

Working Hours: Full Time (40h / Week)

Contract: Contractor (PJ), Employee (CLT)

Location: Remote (Brazil)

Your Team

You will report to our VP of Customer Experience & Services and join the CX & Services team.

On TheOrg you can view the complete structure of our organisation, including information about every team member, hiring managers and the size of each department.

Responsibilities

• Support the solution delivery process and help ensure the successful deployment and execution of Rocket.Chat projects.
• Provide in‑depth technical and product expertise to customers and partner organizations.
• Work directly with customers to understand and address their needs and implement Rocket.Chat solutions for maximum impact.
• Ensure that new software updates or features are properly implemented across an organization’s technology infrastructure.
• Leverage deep Rocket.Chat product expertise and customer requirements to provide confident, expert‑driven technical leadership.
• Assist clients from initial deployment through rollout and ongoing support for production deployments.
• Troubleshoot and resolve complex technical issues as needed.
• Demonstrate excellent communication and problem‑solving skills.

Mandatory Hard Skills

• Fluent in English and Portuguese
• Previous background and experience in professional services / technical consulting
• Ability to communicate with technical teams and enterprise‑level executives
• Ability to troubleshoot, diagnose and resolve technical issues
• Capable of handling in‑depth technical discussions regarding software requirements, solution architecture, and deployment sizing & models
• Hands‑on experience with foundational infrastructure (HA, routing, firewalls, DNS)
• Proven experience with system installation, configuration, and administration of Linux
• Working knowledge of containerization tools (Docker and Kubernetes)
• Programming experience in JavaScript / TypeScript and other languages
• Experience with relational / non‑relational databases (e.g., MongoDB)
• Experience with cloud platforms such as AWS, Azure or GCP
• Experience with Active Directory / LDAP, SAML and other authentication methods
• Availability to travel

Desirable Hard Skills

• Specific experience with Node.js
• Experience with open‑source technologies

Soft Skills

• Genuine enthusiasm for what you do and how it contributes to our company's mission
• Proactively seek out opportunities and challenges to achieve extraordinary results
• Take initiative and always strive to improve
• Take ownership of your work, set high standards, and be accountable for outcomes
• Recognize the importance of trust and support, actively working toward a collaborative and inclusive workplace
• Communicate openly and transparently, ensuring clarity and honesty in interactions

What You'll Do

• Understand and document customer business & technical requirements, addressing drivers and pain points
• Participate in infrastructure conversations to define appropriate system infrastructure needs based on the customer’s technology landscape
• Develop architecture diagrams and integration guides
• Deploy Rocket.Chat platform, new versions, update existing versions, and decommission old versions as needed
• Interface with Product Management to relay customer demands
• Install, support, and maintain solutions including proof of concept (POC) and production deployments
• Deliver technical content in terms of guides and project deliverables
• Build strong relationships with key contacts in customer accounts and internal resources

Benefits

• Flexible working hours
• Fully remote
• Unlimited paid time off
• Holidays and vacation days
• Company laptop and headphones
• Remote benefit passes
• iTalki courses and books
• Stock options
• Multicultural environment with colleagues in over 26 countries
• Vibrant company culture

Check out our handbook to dive into each of our awesome benefits!

At Rocket.Chat, we tailor base pay ranges according to work locations to compete across geographic markets.

About Rocket.Chat

Rocket.Chat is the world’s largest open‑source communications platform. Built for organizations needi