People Operations Lead Brazil & South Cone

Uber; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading global ride-sharing company is seeking a People Operations Lead for Brazil and South Cone. This managerial role requires strong HR operations experience and the ability to drive employee experience initiatives. The ideal candidate should have at least 10 years in HR operations, proficiency in Portuguese and English, and a collaborative mindset to work with cross-functional teams. The position calls for resilience and a commitment to the company's values and business strategy.

Qualificações

• 10 years of experience with HR Operations & HR Services.
• 5 years of experience as a people manager.
• Spanish is highly preferred.

Responsabilidades

• Lead Brazil and South Cone People Operations Specialists.
• Drive scalable operations focused on employee experience.
• Collaborate with cross-functional teams for effective people processes.

Conhecimentos

HR Operations

People Management

Professional proficiency in Portuguese

Professional proficiency in English

Knowledge in HR Administration

Continuous improvement mindset

Knowledge in Workday

Knowledge in Service Now

Ferramentas

HR Systems

Descrição da oferta de emprego

About the Role

As the People Operations Lead Brazil and South Cone, you will lead Brazil and South Cone People Operations Specialists and will report to the Head of People Operations LATAM.

This role will be responsible for driving scalable operations that are focused on employee experience.

The Lead will be required to navigate through complexity and partner with the cross‑functional people teams to help drive actions, accountability, and ownership.

(This is a manager level role)

What You'll Do

• Build and execute against an inspiring vision that is well aligned with Uber's overall strategy, for an effective employee experience across all foundational People Team services in Brazil and South Cone
• Lead, coach, and partner with your team to achieve this vision, while continuously contributing to Uber and each team member's career journey
• Ensure workflows are anchored on human‑centered design principles and industry standards, ensuring the most effective, consistent, and constantly improving experience for our employees, regardless of the support channel (self‑serve, offshore support and live support)
• Partner with People Partners, Employee Relations, Legal, Payroll, and other cross‑functional teams to ensure a comprehensive, business‑centric, and legally compliant approach to People processes and operations
• Provide People Operations support on projects such as acquisitions or internalization of employees; be the voice of People Ops processes by advising how to navigate the associated systems and procedures
• Support the People Operations teams in building and maintaining a backlog of priorities, to help operationalize the team vision using a disciplined and focused approach.

What You'll Need

• 10 years of experience with HR Operations & HR Services and 5 years of experience as people manager
• Professional proficiency in Portuguese & English.
• Spanish is highly preferred.
• Excellent Knowledge in HR Administration, Labor regulations, Payroll, Process design and continuous improvement, KPI's, SLA's and Data management
• Continuous improvement mindset, attention to detail, customer service
• Work in a collaborative approach, influence and impact others.
• Knowledge in Workday, Service Now (or ticket tool) and other HR Systems
• Grit and resilience; eagerness to be a part of an exciting growth journey and comfort with all the challenges and ambiguity that accompanies it
• Integrity, a positive attitude, and a growth mindset!
• Ambassador to the Uber values and business strategy.