Medical Intake Specialist

OpsArmy; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A healthcare services provider in São Paulo seeks a Medical Intake Specialist to be the first point of contact for families seeking Autism care. The ideal candidate will have a background in Applied Behavioral Analysis (ABA), possess exceptional communication skills, and a strong empathy towards families in need. Responsibilities include managing intake processes, supporting families through their initial interactions, and working closely with teams to ensure smooth care transitions.

Qualificações

• Prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care.
• 2 years of experience in patient intake, customer service, or healthcare operations.
• Bilingual (English/Spanish) preferred.

Responsabilidades

• Make outreach calls to prospective families after their online inquiry.
• Conduct comprehensive intake screenings to determine initial eligibility.
• Provide empathetic support from the first contact.
• Accurately record and manage all intake data in Salesforce.
• Convert qualified leads into next-stage opportunities.

Conhecimentos

Empathy

Communication skills

Detail-oriented

High English fluency

Ability to manage calls and data entry

Formação académica

Bachelor's degree or equivalent work experience

Ferramentas

Salesforce

Descrição da oferta de emprego

Are you a highly empathetic fluently English‑speaking professional with prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care? We are seeking a dedicated Medical Intake Specialist to serve as the critical first point of contact for prospective families. Your exceptional communication skills and background in ABA will ensure a supportive and smooth entry into care.

The ideal candidate must be detail‑oriented, comfortable managing a high volume of calls and data entry in Salesforce, and possess sensitivity to empathize with families seeking critical Autism services.

Apply here : Core Requirements & Qualifications

• Industry Expertise : Must have prior Applied Behavioral Analysis (ABA) therapy experience for Autism care.
• Communication : High English fluency is mandatory along with strong phone presence and excellent communication skills.
• Experience : 2 years of experience in patient intake customer service or healthcare operations.
• Tech Skills : Familiarity with Salesforce or similar CRM systems.
• Preferred : Bilingual (English / Spanish) strongly preferred.
• General : Bachelor's degree or equivalent work experience preferred. Detail‑oriented with excellent organizational skills.

Key Responsibilities

1. Outreach & Initial Screening

• Make prompt outreach calls to prospective families immediately following their online inquiry.
• Conduct comprehensive intake screenings to collect missing information and determine initial eligibility for services.
• Provide empathetic support serving as a trusted guide from the first family touchpoint.

2. Lead Management & Documentation

• Accurately record and manage all intake data in Salesforce ensuring meticulous record‑keeping.
• Convert qualified leads into opportunities for the next stage and hand off to the appropriate teams for benefits verification and authorization.
• Manage lead lifecycle by appropriately closing out or disqualifying applications when necessary.

3. Conversion & Follow‑Up

• Proactively re‑engage families who have stopped communication to ensure a strong client conversion rate.
• Provide necessary support for after‑hours and weekend intake coverage to maximize client capture rate.

4. Collaboration & Quality Assurance

• Work closely with managers to strictly follow Standard Operating Procedures (SOPs) and Quality Assurance (QA) expectations.
• Collaborate effectively with cross‑functional teams (Clinical and Revenue Cycle Management) to ensure a smooth transition from intake to active care.

If you meet these specific requirements and are ready for a rewarding career connecting families to care please apply today!

Employment Type : Full Time

Experience : years

Vacancy : 1