Managed Services Consultant

Veeva Systems; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading global software company is seeking a remote position in São Paulo for System Consulting and Administration. Responsibilities include providing client support, troubleshooting, and training end-users. Candidates must possess excellent communication skills in Portuguese and English, a Bachelor's degree, and the ability to work independently. Experience in the pharmaceutical CRM field and technical skills with Salesforce are a plus. The role requires excellent organizational skills and the ability to prioritize client needs.

Serviços

Flexible work environment

Equal opportunity employer

Qualificações

• Excellent verbal and written communication skills in Portuguese and English.
• Ability to quickly understand client requirements and articulate solutions.
• Proven ability to work remotely and independently, supporting clients.

Responsabilidades

• Provide post-go-live system consulting and administration support.
• Conduct tier 2 / 3 troubleshooting and provide how-to's.
• Create reports, dashboards, and list views based on requirements.

Conhecimentos

Verbal and written communication skills (Portuguese, English)

Organizational skills

Ability to learn new things

Relationship development

Advanced Excel Skills

Formação académica

Bachelor's degree or equivalent relevant experience

Ferramentas

Salesforce

APEX data loader

SQL

Descrição da oferta de emprego

Veeva (NYSE : VEEV) is the leader in cloud-based software for the global life sciences industry.

Committed to innovation, product excellence, and customer success, our customers range from the world's largest pharmaceutical companies to emerging biotechs.

Veeva's software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a

Public Benefit Corporation .

As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a

Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day.

Whether you choose to work remotely from home or work in an office - it's up to you.

The Role

What You'll Do

• Provide post-go-live System Consulting and Administration support for multiple clients
• Tier 2 / 3 troubleshooting and how-to's
• Consult on best practices and overall solutions based on requirements.
• Data imports and exports using APEX data loader
• Ad hoc training of end-users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Adding / deleting / changing users, setting up security, changing territory and role hierarchy
• Performing alignments
• Creating reports, dashboards, and list views
• Interaction with Global Team in English

Requirements

• Excellent verbal and written communication skills (Portuguese, English)
• Strong desire to learn new things!
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Excellent organizational skills and ability to deal with competing customer priorities
• Ability to juggle and prioritize
• Bachelor's degree or equivalent relevant experience.
• Proven ability to work remotely and independently in support of clients
• Teamwork
• Ability to develop long-term relationships
• Advanced Excel Skill
• Ability to travel up to 20%

Nice to Have

• Experience with the CRM pharmaceutical industry
• Technical Salesforce experience
• Customer service or consulting experience with multiple client responsibility
• Large database management experience
• SQL Skills
• Veeva CRM experience / knowledge
• Reading and writing Portuguese

LI-Remote

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.