Mainframe Systems Analyst

Volkswagen Group Services South America; São Paulo; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A renowned automotive service provider seeks a professional experienced in Mainframe operations to manage user access, monitor job statuses, and troubleshoot issues. Candidates should have a Bachelor’s degree in relevant fields and proficiency in German and English. The role offers a hybrid or remote working model, aligning with Volkswagen Group Services' focus on client-centered operations in South America.

Qualificações

• 3 years of experience in Mainframe operations required.
• Proficient in German and English languages.
• Preferable certification from IBM mainframe platforms.

Responsabilidades

• Manage user and system access for applications.
• Monitor job statuses and resolve issues.
• Perform regular system resource checks and optimizations.
• Assist with application and infrastructure support.
• Conduct proactive maintenance and regular updates.

Conhecimentos

Mainframe operations

Job Monitoring

Troubleshooting

User Management

Resource Management

System Optimization

Database Issues

ITIL Processes

Formação académica

Bachelor degree in Computer Science, Information Technology, Management Information Systems, Computer Engineering

Ferramentas

CICS

ISPF

JCL

DB2 / SQL

Logfile Handling

Descrição da oferta de emprego

Volkswagen Group Services has the purpose of providing specific services to VW Group companies, ensuring excellence in our deliveries, and focusing on the strategic needs of each client.

In we started our South America operation, and we are looking for talented and engaged professionals who want to embark on this journey with us.

Main Responsibilities

1. User and System Access
   • User Management: Creating and editing user accounts, particularly using security solutions like RACF.
2. Monitoring and Troubleshooting
   • Job Monitoring: Checking the status of jobs (e.g., with BETA92 or TWCP), identifying and partially resolving blocked or failed jobs.
   • Interpreting and performing initial troubleshooting for common ABEND codes and return codes, such as S0C4 or S0C7.
   • JCL Troubleshooting: Analyzing and correcting basic JCL errors, especially misconfigured job scripts; adjusting job control statements (e.g., JOB, EXEC, DD) for common errors.
   • Ticket Handling: Creating and managing service tickets, documenting issues, and escalating to 3rd Level Support if deeper analysis is required.
   • Dialogue monitoring; Queue and transaction monitoring: Monitoring queues for overflow and stuck messages; validating the status of transactions and programs.
3. Resource Management and System Monitoring
   • System Resource Monitoring: Checking and optimizing resources like CPU, memory, and I/O using tools like Icinga/Thruk (Nagios).
   • Handling issues caused by resource bottlenecks without requiring deep system-level interventions.
4. Application and Infrastructure Support
   • Application Issues:
   • Database Issues:
5. Complexe Troubleshooting
   • Job Rescheduling and Restart: Restarting failed jobs and adjusting job control statements, especially for common error causes such as incorrect input data or resource conflicts.
6. Proactive Maintenance
   • Performing regular maintenance tasks, such as system optimization and routine software updates, without deep system-level changes or interventions.

Requirements and Qualifications

Experience required

• 3 years of Mainframe operations

Required systems

• CICS
• ISPF
• JCL
• DB2 / SQL
• Logfile Handling
• Erfahrung ITSM Prozesse
• ITIL Zertifizierung

Education

• Bachelor degree in Computer Science, Information Technology, Management Information Systems, Computer Engineering.

Qualification

• German proficiency (Speak, Read, Write) - B2, C1, or C2.
• English - B1, B2, C1, or C2.
• Preferable certification from IBM mainframe platforms, COBOL, JCL, CICS, DB2 and other similar ones.

Additional Information

Hiring CLT, hybrid or remote working model.

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide.

We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients' activities and take responsibility for carrying them out on their behalf.

Currently we have offices in seven European locations: Palmela, Lisbon, Madrid, Pamplona, Barcelona, Martorell, Valencia.

In we started our South America operation, with our first headquarters in Brazil.