Live Chat Moderator – Remote Customer Interaction

Mashreq Bank; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading customer support organization is hiring for the role of Live Chat Moderator. This fully remote position requires excellent written communication skills and a customer-centric mindset. Responsibilities include engaging with customers through live chat, moderating conversations, and providing professional support. Flexible working hours are available, making it ideal for a diverse range of candidates, including entry-level positions with training provided. Join a dynamic team and contribute to enhancing customer satisfaction in a fast-paced environment.

Serviços

Work-from-home convenience

Flexible scheduling

Paid training and ongoing support

Career growth opportunities

Qualificações

• Basic computer proficiency to navigate multiple systems.
• Ability to work independently in a remote environment.
• Reliable internet connection and access to a laptop.

Responsabilidades

• Engage with customers through live chat to answer questions.
• Moderate conversations to ensure compliance with guidelines.
• Maintain a professional and friendly tone in communications.

Conhecimentos

Excellent written English communication skills

Attention to detail

Customer-centric mindset

Problem-solving abilities

Descrição da oferta de emprego

Job Summary

MNC JOBS INFO is seeking detail‑oriented and customer‑focused Live Chat Moderators to manage real‑time online interactions with customers across digital platforms. This fully remote role is ideal for individuals who excel in written communication and enjoy providing prompt, professional support without phone calls. As a Live Chat Moderator, you will play a key role in ensuring positive customer experiences by responding accurately, courteously, and efficiently to inquiries in a fast‑paced online environment.

Key Responsibilities

• Engage with customers through live chat to answer questions, provide information, and resolve concerns in real time
• Moderate conversations to ensure compliance with company policies, platform guidelines, and community standards
• Maintain a professional, friendly, and solution‑oriented tone in all written communications
• Identify customer needs quickly and provide appropriate responses or elevate issues when required
• Document interactions accurately and update internal systems with relevant information
• Handle multiple chat sessions simultaneously while maintaining quality and accuracy
• Collaborate with internal teams to improve customer satisfaction and service processes

Required Skills and Qualifications

• Excellent written English communication skills with strong grammar and clarity
• Basic computer proficiency and ability to navigate multiple systems or chat tools
• Strong attention to detail and the ability to follow guidelines consistently
• Customer‑centric mindset with problem‑solving abilities
• Ability to work independently in a remote environment
• Reliable internet connection and access to a computer or laptop

Experience

• Prior experience in customer support, chat moderation, online assistance, or content moderation is an advantage
• Entry‑level candidates and beginners with strong communication skills are encouraged to apply
• Training will be provided for selected candidates

Working Hours

• Flexible remote working hours
• Part‑time and full‑time schedules available
• Shift‑based work, including evenings, weekends, or holidays depending on business needs

Knowledge, Skills, and Abilities

• Understanding of online customer interaction and digital communication etiquette
• Ability to remain calm, professional, and respectful under pressure
• Strong multitasking and time‑management skills
• Willingness to learn new tools, systems, and moderation standards
• Cultural awareness and sensitivity when interacting with a diverse customer base

Benefits

• Work‑from‑home convenience with flexible scheduling
• Competitive compensation based on role and hours worked
• Paid training and ongoing support
• Opportunity to gain experience with international clients and platforms
• Career growth opportunities within a growing organization

Why Join MNC JOBS INFO

At MNC JOBS INFO, we value reliability, professionalism, and clear communication. We offer a supportive remote work culture, flexibility to balance personal commitments, and the opportunity to build valuable experience in online customer interaction. Join a dynamic team where your contributions directly impact customer satisfaction and business success.

How to Apply

Interested candidates are invited to apply by submitting their updated resume and a brief cover note highlighting their communication skills and interest in remote chat moderation. Shortlisted applicants will be contacted with further details regarding the selection process and training schedule.