Lead It Support

Holdper; Teletrabalho; BRL 60.000 - 90.000; Tempo integral

Resumo da oferta

A leading global IT service provider is seeking a Lead IT Support for a remote role in Brazil. The candidate will resolve customer issues related to Microsoft 365 Office, Active Directory, and provide audio/video meeting support. Candidates must have a Bachelor's degree in Computer Science and be fluent in English. Enjoy a competitive salary and the flexibility of working from home. Join us at A leading global IT service provider and help us achieve extraordinary results.

Serviços

PJ Contract (Brazil)

Career guidance and counseling

Infrastructure for remote work

Qualificações

• Experience with resolving customer issues for Microsoft 365 Office.
• Familiarity with Active Directory and group policy management.
• Ability to handle ticketing in Service Now.

Responsabilidades

• Act as an escalation point for the desktop support team.
• Manage tickets with Microsoft for issue resolution.
• Perform Windows vulnerability management tasks.

Conhecimentos

Microsoft 365 Office support

Active Directory administration

Service Now experience

Audio/Video meeting room support

Process Automation

Fluent English

Formação académica

Bachelor's degree in Computer Science

Ferramentas

Power Automate

Powershell scripting

Descrição da oferta de emprego

Description

We're hiring! US Company looking for a Lead IT Support based in Brazil for a remote role! Our mission at Holdper transcends the limits of simple business purpose. We were born to help companies achieve extraordinary results, masterfully combining three essential elements: talented people, strategic location and cutting-edge technology. Driven by this mission, we are committed not only to the success of our business partners with Outsourcing, RPO and Nearshore services, but also to positively impacting the lives of many talents around the world: bringing dreams to life.

For this challenge you must have :

• Experience with Microsoft 365 Office - resolving customer issues, SME on SharePoint, and Teams end-user support
• Experience with Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote logon issues)
• Experience with Service Now, ticket and escalation handling
• Experience with AV (audio / video) meeting room support and troubleshooting (Cisco VCs, Solstice, App Space, Liaise with HQ team and local AV vendor)
• Experience with Process Automation - Power Automate, MS Forms
• Bachelor's degree in Computer Science or a similar field
• Fluent English

As a regional technical reference, you'll also be responsible for :

• Escalation point for the other desktop members
• Opening tickets with Microsoft
• Windows Vulnerability management via RiskSense and Powershell scripting
• Asset life-cycle replacement, reporting and recycling
• EMEA Meeting room monthly reporting
• Roll out of Tanium & ControlUp

Desired :

• Experience with the ITIL principles (Including Incident, Problem, Change and Configuration Management)

What can we offer?!

• PJ Contract (Brazil)
• Experience with a fast-growing company
• Follow-up to provide counseling / guidance and help you build your career further
• Infrastructure to work from home provided by the company Competitive Salary according to business segment and region

Do you fit in and feel you can share knowledge with us?

Come be part of Holdper!