Key Account Manager

Pentasia; Teletrabalho; BRL 265.000 - 373.000; Tempo integral

Resumo da oferta

A leading gambling operator in Brazil is seeking a motivated VIP Account Manager to assist in managing and growing VIP customer relationships. This role focuses on building strong client relationships and enhancing the overall VIP experience through effective engagement and retention strategies. Ideal candidates will have account management experience in the online gaming industry, strong interpersonal skills, and the ability to analyze customer data. This position offers great learning opportunities in a dynamic environment.

Qualificações

• Experience in account management or customer service in the gaming industry.
• Existing player base or wallet is highly beneficial.
• Ability to work flexible hours.

Responsabilidades

• Identify and onboard new VIP clients through networking.
• Manage and maintain VIP client relationships effectively.
• Execute retention strategies to increase player loyalty.
• Monitor key performance metrics for VIP clients.
• Prepare reports on VIP account performance.

Conhecimentos

Account management

Sales

Customer service

Strong interpersonal skills

Communication skills

Basic knowledge of sports betting

Data analysis

MS Office proficiency

CRM tools proficiency

Descrição da oferta de emprego

Job Title : VIP Account Manager Location : Brazil - Remote

• Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE

Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place.

This role will focus on building strong client relationships, supporting engagement strategies, and helping improve the overall VIP experience. It’s a great opportunity for someone with account management experience who wants to develop their skills in a dynamic industry.

Key Responsibilities

• Assist in identifying and onboarding new VIP clients through prospecting and networking.
• Support the management of VIP client relationships, ensuring high levels of satisfaction.
• Help execute engagement and retention strategies to increase player loyalty.
• Work closely with senior team members to design and implement and improve VIP incentives, promotions, and personalized offers.
• Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
• Assist in preparing reports on VIP performance and account development.
• Ensure compliance with responsible gaming and company policies.

Skills & Qualifications

• Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
• A wallet or existing player base would be incredibly valuable and sought after.
• Strong interpersonal and communication skills to build client relationships.
• Basic knowledge of sports betting and online casino market is a plus.
• Comfortable working with data and reports to understand customer behavior.
• Proficiency in MS Office and CRM tools.

Ability to work flexible hours when needed.

This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.