Java L3 Application Support Engineer

Praful Takkalapally; São Paulo; Presencial; BRL 355.000 - 465.000; Tempo integral

Resumo da oferta

A global distribution business in São Paulo is seeking an experienced Senior Java application support engineer to maintain critical Java-based applications. You will be responsible for incident management, optimizing performance, and documentation. The desired candidate should have advanced application support knowledge, be proficient in Java, and hold a relevant degree. Experience with ERP systems and Agile methodologies is a plus. This is a contract position offering long-term employment.

Qualificações

• Advanced knowledge of application support and development.
• Strong verbal and written communication skills.
• Ability to analyze and troubleshoot problems.

Responsabilidades

• Track and resolve application incidents.
• Optimize application performance to meet benchmarks.
• Maintain detailed documentation of applications.

Conhecimentos

Application support and development

Java middle-tier development

Problem analysis and troubleshooting

Strong communication skills

Database architecture

JUnit testing

Experience with ERP systems

Formação académica

Bachelor's degree in Software Engineering

Ferramentas

ServiceNow

Azure DevOps

GIT

Descrição da oferta de emprego

Job Overview

We are looking for an experienced Senior Java application support engineer who will be a part of the global team responsible for supporting and maintaining critical Java‑based business applications for a global distribution business. The role requires a strong understanding of software development and support, and a passion for learning modern technologies. Employment type: Contract (long‑term). Job function: Information Technology.

Responsibilities

• Use ServiceNow to track and resolve application incidents and service requests.
• Provide solutions for resolving application issues, proactive maintenance, ensuring high availability, and optimizing application processes.
• Perform incident management and root cause analysis for high‑priority and recurring issues; implement permanent fixes.
• Monitor and optimize application performance to meet benchmarks.
• Use backend and frontend languages to enhance performance, scalability, and security.
• Work closely with stakeholders including business teams, developers, product managers, and QA.
• Share knowledge with team members and stakeholders to align expectations.
• Design and develop interfaces between ERP and legacy systems.
• Proactively improve system processes, tools, and support procedures, including automation of manual tasks.
• Handle installation, configuration, development, workflow design, monitoring, and upgrades of business applications.
• Maintain detailed documentation of applications, support manuals, code, and inventory.
• Keep records of issues and solutions.

Qualifications

• Advanced knowledge of application support and development.
• Strong verbal and written communication skills.
• Ability to analyze, troubleshoot problems, and quickly identify solutions.
• Proficient in Java middle‑tier development, including stored procedures (Full Stack).
• Experience with database architecture for robust solutions.
• Knowledge of JUnit testing, automation tools, and scripting.
• Experience with ERP systems and supply chain applications is a plus.
• Experience with SAFE Agile methodologies and tools like Azure DevOps / GIT for deployments.
• Bachelor’s degree in Software Engineering, Computer Science, or related field.