It Support Engineer

Evolution Gaming Limited; São Paulo; Presencial; BRL 40.000 - 60.000; Tempo integral

Resumo da oferta

A leading gaming technology company in São Paulo is looking for an IT Support Specialist to provide on-site support and manage user devices. This role includes troubleshooting various IT equipment, managing user accounts, and ensuring the security and efficiency of local IT infrastructure. Ideal candidates will have secondary education, fluent English and Swedish, and at least 2 years of relevant experience. Enjoy a dynamic work environment with opportunities for professional development.

Qualificações

• Minimum 2 years of experience in supporting user IT devices hardware and software.
• Experience in deployment and support of Windows, MacOS, iOS, and Linux systems.
• Ability to work under high-pressure conditions.

Responsabilidades

• Provide first/second line IT support for users and contractors.
• Manage user account creation in systems like Okta and AD.
• Install and configure laptops, printers, and other IT equipment.

Conhecimentos

Teamwork

Problem-solving

Good communication

Ability to create structured documentation

English fluency

Swedish fluency

Formação académica

Secondary education

Ferramentas

Okta

Azure AD

Windows

MacOS

Linux

Descrição da oferta de emprego

Overview

We appreciate all applications and interest in Evolution.

This is a 100% on-site position.

Based in São Paulo, Brazil.

Responsibilities

First / Second line IT support for company internal users and contractors.

Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment.

Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.

Managing user device environment using user device management tools.

Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.

Physical network related tasks (patching, device installation, ports assignment).

Server and network equipment installation and maintenance, cable patching in data centers and server rooms.

Keeping inventory of IT purchases and assets - creating / updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.

Working closely with the facility and security teams to resolve security issues.

Constant development and improvements of local IT infrastructure.

Providing IT assets management according to internal procedures.

Providing service / system operations and regular / ad-hoc maintenance to ensure fulfilment of service availability and security requirements.

Timely incident resolution, escalation to third party suppliers and problem analysis and resolution.

• Provisioning system updates and deployments according to respective internal procedures;

User request fulfilment according to established SLAs.

Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.

Qualifications

Secondary (higher, special etc.) education.

Good fluent written and spoken English and Swedish.

Good communication and presentation skills.

Ability to create structured documentation.

Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions.

Fundamental IT skills – hardware, OS, applications, networking, security.

Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.

At least 2 year experience in supporting user IT devices hardware and software.

Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e‑mail and directory services.

Fundamental knowledge of IT procedures and security principles.

Certifications on IT systems administration / support preferred.

Enterprise employment experience preferred.