IT Support Engineer

Evolution Gaming Limited; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading gaming technology company seeks an IT Support specialist to provide first and second line support for internal users in São Paulo. Key responsibilities include troubleshooting user devices, managing user accounts, and maintaining hardware and software. Candidates should have secondary education, experience in IT support, and fluency in English and Swedish. The role requires strong problem-solving skills and the ability to work under pressure, offering a dynamic work environment focused on improving IT infrastructure.

Qualificações

• At least 2 years experience in supporting user IT devices hardware and software.
• Good fluent written and spoken English and Swedish.
• Fundamental IT skills in hardware, OS, applications, networking, security.

Responsabilidades

• Provide first/second line IT support for internal users and contractors.
• Install, configure, and troubleshoot user laptops, workstations, and printers.
• Manage user device environment using management tools.

Conhecimentos

Fluent English

Teamwork skills

Problem-solving

Good communication

Documentation skills

Formação académica

Secondary education

Ferramentas

Windows operating systems

MacOS

Linux

Okta

AD

Azure AD

O365

Descrição da oferta de emprego

Overview

We appreciate all applications and interest in Evolution. This is a 100% on-site position. Based in São Paulo, Brazil.

Responsibilities

• First/Second line IT support for company internal users and contractors.
• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment.
• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
• Physical network related tasks (patching, device installation, ports assignment).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning. equipment to users, auditing inventory, performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Providing IT assets management according to internal procedures.
• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
• Timely incident resolution, escalation to third party suppliers and problem analysis and resolution.
• Provisioning system updates and deployments according to respective internal procedures;
• User request fulfilment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.

Qualifications

• Secondary (higher, special etc.) education.
• Good fluent written and spoken English. and Swedish
• Good communication and presentation skills.
• Ability to create structured documentation.
• Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions.
• Fundamental IT skills – hardware, OS, applications, networking, security.
• Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• At least 2 year experience in supporting user IT devices hardware and software.
• Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
• Fundamental knowledge of IT procedures and security principles.
• Certifications on IT systems administration/support preferred.
• Enterprise employment experience preferred.