Intake Specialist

Renata Rocha Law, Pllc; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A boutique immigration law firm seeks a Legal Intake Specialist for a full-time remote role. Responsibilities include managing client interactions, conducting intakes, and collaborating with the legal team to ensure smooth transitions for clients. Ideal candidates will possess strong communication skills, experience in client intake, and be fluent in Portuguese and English. This position demands attention to detail and proficiency with digital tools. Join a passionate team helping clients through their immigration journey.

Qualificações

• Strong communication skills to effectively engage with diverse clients.
• Experience in client intake and managing inquiries.
• Proficiency in digital tools and case management systems.

Responsabilidades

• Manage initial client interactions and gather necessary information.
• Conduct client intake processes ensuring a positive experience.
• Collaborate with the legal team for smooth case handling.

Conhecimentos

Strong Communication and Interpersonal Skills

Experience in Client Intake and Customer Service

Attention to detail

Fluency in Portuguese and English

Knowledge of immigration law

Ferramentas

Case management software

Remote communication platforms

Descrição da oferta de emprego

Company Description

Renata Rocha Law, PLLC is a boutique immigration law firm dedicated exclusively to U.S. immigration matters.

Founded by Renata Rocha, a licensed attorney in both the U.S. and Brazil, the firm provides personalized, ethical, and strategic legal services to a diverse clientele.

With a client-centered approach, the firm is committed to guiding individuals through their immigration journey with clarity, security, and professionalism.

Renata Rocha Law is passionate about advocating for clients and supporting them in achieving their American dream with exceptional service and legal expertise.

Role Description

This is a full-time remote position for a Legal Intake Specialist.

The Legal Intake Specialist will be responsible for managing initial client interactions to gather necessary information, conducting client intake processes, and ensuring a positive client experience during their first point of contact.

Daily tasks include responding to inquiries, collecting essential documentation, scheduling consultations, and maintaining accurate records.

This role also requires collaboration with the legal team to ensure effective case handling and a smooth transition for clients into the legal process.

Qualifications

Strong Communication and Interpersonal Skills to engage effectively with diverse individuals

Experience in Client Intake and Customer Service to manage inquiries, gather information, and provide exceptional client support

Experience with immigration law or legal / immigration procedures is a plus

Attention to detail and the ability to handle sensitive information with confidentiality

Proficiency with digital tools, case management software, and remote communication platforms

Fluency in Portuguese and English is required, and the candidate must be able to communicate in Spanish

Must be able to work full time, Monday through Friday, from 9 : 00 AM to 5 : 00 PM (Eastern Time – U.S.)

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