Institutional Service Analyst (Vaga Pcd)

JPMorganChase; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading financial institution is seeking an Institutional Service Analyst in São Paulo, Brazil. You will ensure client concerns and regulatory requests are addressed with professionalism. Responsibilities include receiving and evaluating complaints, monitoring regulatory submissions, and preparing reports. The ideal candidate holds a bachelor's degree and has 3-5 years of experience in financial operations. Fluency in English and strong communication skills are essential. This role is full-time in the Operations department.

Qualificações

• 3-5 years of professional experience in a similar role in Operations within Financial Markets.

Responsabilidades

• Receive, evaluate, and address complaints and requests.
• Monitor and respond to requests submitted through the Central Bank system RDR and CVM.
• Answer and manage a dedicated recorded phone line during business hours.
• Conduct surveys to assess the quality of service provided to the demands addressed by the ombudsman.
• Log requests and complaints into the appropriate system.
• Engage with and escalate matters to the relevant Line of Business when required.
• Prepare reports on Ouvidoria activities every six months.
• Perform SISBAJUD daily processing of blocks, unblocks, and judicial transfers.
• Perform CCS daily processing – registration of clients with the Central Bank.
• Prepare Audit Letter statement reports.
• Handle matters related to Bank Secrecy.

Conhecimentos

Fluent in English

Strong communication skills

Proactive and engaged approach

Knowledge of MS Office package

Formação académica

Bachelors degree in Administration, Engineering, Economics, or Law

Descrição da oferta de emprego

Description

Join our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency quality service and regulatory compliance.

As an Institutional Service Analyst within our Institutional Service team you will be responsible for receiving, evaluating, and addressing complaints and requests as well as monitoring regulatory submissions. You will engage with clients and internal teams, prepare reports for senior leadership and regulators, and contribute to the continuous improvement of our service quality. This role offers the opportunity to work in a dynamic environment where your proactive approach and communication skills will be highly valued.

Job Responsibilities

• Receive, evaluate, and address complaints and requests.
• Monitor and respond to requests submitted through the Central Bank system RDR and CVM.
• Answer and manage a dedicated recorded phone line during business hours (9:00 AM to 6:00 PM).
• Conduct surveys to assess the quality of service provided to the demands addressed by the ombudsman.
• Log requests and complaints classified as demands into the appropriate system.
• Engage with and escalate matters to the relevant Line of Business when required.
• Prepare reports on Ouvidoria (Brazilian Ombudsman function) activities every six months; submit them to the board and audit committee and publish them on the firm’s website.
• Perform SISBAJUD daily processing of blocks, unblocks, and judicial transfers.
• Perform CCS daily processing – registration of clients and legal representatives with the Central Bank.
• Prepare Audit Letter statement reports.
• Handle matters related to Bank Secrecy.

Required Qualifications, Capabilities and Skills

• Bachelors degree in Administration, Engineering, Economics, or Law.
• 3-5 years of professional experience in a similar role in Operations within Financial Markets.
• Fluent in English.
• Knowledge of MS Office package.
• Proactive and engaged approach.
• Strong communication skills.
• Reminder: To apply for positions designated for people with disabilities (PCD) in Brazil it is necessary to provide proof through a medical report during the selection process.

Employment Type: Full-Time

Department / Functional Area: Operations