Information Technology Support Engineer

Teceze; Ibirubá; Presencial; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A technology company in Brazil is seeking a dedicated On-Site IT Support Engineer to provide hands-on support for local infrastructure and end-users. The role demands strong knowledge of operating systems and networking, effective communication skills, and the ability to troubleshoot technical incidents. The position is part-time and offers a chance to ensure operational continuity and quality service delivery while managing IT infrastructure effectively.

Qualificações

• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.

Responsabilidades

• Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
• Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
• Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.

Conhecimentos

Windows/Mac operating systems

Networking basics

Hardware and peripherals

ITSM ticketing systems

Preventive maintenance

Strong communication skills

Documentation and reporting

Formação académica

Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA)

Descrição da oferta de emprego

We are looking for a dedicated and proactive On‑Site IT Support Engineer to provide hands‑on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.

Key Responsibilities

• Scope of Work / Activities to be Covered
  • Provide on‑site support for resolving technical incidents related to infrastructure, systems, and end‑user devices.
  • Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
  • Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
  • Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
  • Monitor and coordinate critical service requests with remote teams and vendors as needed.
  • Assist in escalating complex incidents to higher‑level support teams while ensuring proper follow‐through.
• Expected Results
  • Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
  • Quality of Service: Deliver efficient, timely, and professional IT support with effective problem‑solving skills.
  • Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
  • Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.

Qualifications & Skills

• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Strong communication skills and ability to interact with end‑users at all levels.
• Detail‑oriented with strong documentation and reporting skills.
• Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Seniority level

• Mid‑Senior level

Employment type

• Part‑time

Job function

• Information Technology

Industries

• Computer and Network Security