Implementation Consultant - Servicenow

Accruent; São Paulo; Presencial; BRL 150.000 - 180.000; Tempo integral

Resumo da oferta

A leading technology firm in São Paulo is seeking a Senior Implementation Consultant. The role involves automating back-office workflows with ServiceNow, driving modernization efforts, and improving operational efficiency. Candidates should have at least 2 years of ServiceNow platform experience and strong problem-solving skills. Communication with stakeholders and providing training are essential. This position offers an opportunity to contribute to advanced workflow solutions in a dynamic environment.

Serviços

Health and wellness programs

Career development opportunities

Dynamic work culture

Qualificações

• 2+ years of experience working with the ServiceNow platform.
• In-depth understanding of back-office functions.
• Strong experience in business process reengineering.
• Experience collaborating with business leaders.

Responsabilidades

• Analyze and streamline back-office processes using ServiceNow.
• Drive modernization efforts and integrate ServiceNow.
• Collaborate with stakeholders to define project goals.
• Provide training and ongoing support to users.
• Ensure ServiceNow implementations comply with governance.

Conhecimentos

ServiceNow Expertise

Back-Office Operations Knowledge

Process Optimization

Stakeholder Management

Problem-Solving

Communication

Formação académica

ServiceNow Certifications

Descrição da oferta de emprego

Job Overview

Key Responsibilities

• Workflow Automation & Optimization
  • Analyze current back-office processes and identify opportunities for automation using the ServiceNow platform.
  • Propose and implement solutions to streamline workflows and improve efficiency while eliminating complexities.
• ServiceNow Implementation
• Modernization Projects
  • Drive modernization efforts by automating legacy systems, integrating ServiceNow with other platforms, and ensuring that back-office functions leverage cutting-edge technology and autopilot.
• Stakeholder Collaboration
  • Work with department leads and other stakeholders to gather requirements, define project goals, and implement ServiceNow solutions that meet the business's needs.
• Process Improvement
  • Provide insights and recommendations to continuously improve operational efficiency, leveraging ServiceNow's full capabilities with mature processes.
• Training & Support
  • Provide training to users on new processes and tools.
  • Offer ongoing support and troubleshooting as needed.
• Governance & Compliance
  • Ensure all ServiceNow implementations adhere to company governance, security standards, and best practices.
• Documentation
  • Maintain thorough documentation of workflows, processes, and implementation plans.

Required Skills & Qualifications

• ServiceNow Expertise: 2+ years of experience working with the ServiceNow platform, particularly in developing and implementing back-office workflow solutions.
• Back-Office Operations Knowledge: In-depth understanding of back-office functions and experience automating these processes.
• Process Optimization: Strong experience in business process reengineering, including continuous improvement methodologies.
• Stakeholder Management: Experience collaborating with business leaders and cross-functional teams to understand requirements and deliver results.
• Problem-Solving: Excellent analytical skills with a focus on identifying and resolving complex technical and business issues.
• Communication: Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• Certifications: ServiceNow certifications (Certified Implementation Specialist, Certified System Administrator, or Application Analyst) are highly preferred.

Preferred Qualifications

• Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or Legal Service Delivery (LSD).
• Previous experience in consulting roles, delivering solutions to a variety of clients.
• Familiarity with AI, RPA (Robotic Process Automation), or other advanced technologies to enhance workflow automation.

Development for Growth: Senior implementation consultant, Product Owner

Fortive Corporation Overview

We are a global industrial technology innovator with a startup spirit.

Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies.

We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth.

We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you.

We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us.

We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth.

We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive : For you, for us, for growth.