German-Speaking Freelance Customer Support – E-Bike Specialist (Remote Worldwide)

Workster; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A leading remote support company is seeking a German-speaking Freelance Customer Support Specialist. This role allows you to work from anywhere and involves responding to customer inquiries, assisting with e-bike selections, and providing after-sales support. Ideal candidates must be fluent in German and strong in English, with a proactive approach to problem-solving. Enjoy flexible hours and competitive hourly pay in a multicultural team focused on e-mobility solutions.

Serviços

Fully remote work

Flexible working hours

Supportive multicultural team

Qualificações

• Ability to invoice as a registered freelancer or company (B2B setup required).
• Independent, well-organised, and proactive problem solver.
• Flexible availability within 12:00–00:00 CET.

Responsabilidades

• Respond to customer inquiries via email, chat, and occasional phone calls.
• Assist customers in selecting the right e-bike based on needs.
• Provide accurate product details and personalized recommendations.
• Give updates on deliveries and handle after-sales issues.
• Suggest improvements to processes and FAQs.

Conhecimentos

Fluent in German

Strong B2 English

Customer support experience

Problem solver

Good communication skills

Interest in tech and e-mobility

Descrição da oferta de emprego

Workster is partnering with a rapidly growing European e‑mobility company that makes high‑quality e‑bikes accessible across the DACH region. To support their expanding customer base, we are looking for a

German‑speaking Freelance Customer Support Specialist

Who can work remotely from anywhere in the World.

This role is ideal for independent professionals who are passionate about customer experience, sustainability, and modern mobility solutions. As a key point of contact, you will support users throughout their entire journey — from choosing the right e‑bike to ensuring a smooth after‑sales experience.

Your Role

Respond to customer inquiries via email, chat, and occasional phone calls.

Assist customers in selecting the right e‑bike based on needs, preferences, and budget.

Provide accurate product details and personalised recommendations.

Give updates on deliveries and handle after‑sales issues (warranty, missing parts, adjustments).

Escalate and resolve complex cases in coordination with internal departments.

Suggest improvements to processes, FAQs, and customer success tools.

Maintain high‑quality communication and efficient handling of all requests.

Your Qualifications

Ability to invoice as a registered freelancer or company (B2B setup required).

Native or fluent German + strong B2 English.

Previous customer support or client‑facing experience.

Independent, well‑organised, and proactive problem solver.

Comfortable working remotely and managing your own schedule.

Positive, customer‑focused mindset with strong communication skills.

Interest in tech and e‑mobility is an advantage.

Flexible availability within 12:00–00:00 CET (shifts to be defined).

The Offer

Fully remote work from anywhere within Europe.

Flexible working hours with autonomy over your schedule.

Work with a multicultural, mission‑driven, and innovative team.

Training and ongoing product support provided.

Competitive freelance compensation

13.5–15.5 € per hour, with the first 2 weeks at 50% for onboarding.

Start date

5th January or 2nd February.

Shift details and final working hours

TBD.

Benefits

Competitive base rate

Remote work across the World.

Supportive multicultural team

Dynamic and sustainable industry

Recruitment process

Phone interview with Workster recruiter

Online language test (German + English if needed)

HR interview

Final interview with the Hiring Manager

Apply now!

Send your CV in English to:

[e-mail]