Field Support Engineer

Intellicene; Vitória; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A technology solutions provider in Brazil is seeking a technical support specialist who will bridge technical work and customer service. This role involves hands-on management of enterprise software while advising clients across the CALA region. Responsibilities include installation, troubleshooting, and support of hardware and software solutions, with frequent travel to customer sites for deployment and training. Candidates must have a degree in IT or related field and be fluent in Portuguese, Spanish, and English. Strong networking skills and experience with maintenance of enterprise software in varied environments are required.

Qualificações

• Experience in physical security / video surveillance environments.
• Strong background supporting enterprise software in LAN / WAN environments.
• Solid networking knowledge (TCP/IP, LAN/WAN).

Responsabilidades

• Install, upgrade, troubleshoot, and maintain enterprise software and related hardware.
• Support video management and dispatch solutions onsite and remotely.
• Travel to customer sites for project deployment and training.

Conhecimentos

Fluent Portuguese

Fluent Spanish

Fluent English

Customer-facing mindset

Clear communication skills

Presentation skills

Networking knowledge (TCP/IP)

Experience with enterprise software

Formação académica

Degree in Engineering, Computer Science, IT or equivalent

Ferramentas

Salesforce

Zoho

Aha

Microsoft 365

Descrição da oferta de emprego

Location: Brazil | Supporting CALA Company: Intellicene

Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands‑on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region.

What you’ll do

• Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware
• Support video management, situational awareness, and dispatch solutions — onsite and remotely
• Own technical issues end-to-end and coordinate with internal teams to resolve them fast
• Travel to customer sites (up to 75%) for project deployment and delivering hands‑on training
• Manage the customer lifecycle from onboarding to long‑term success
• Drive product adoption through training, usage analysis, and practical guidance
• Build strong relationships with customer stakeholders, from technical teams to executives
• Identify upsell and expansion opportunities and work closely with Sales

What you bring

• Fluent Portuguese, Spanish, and English
• Degree in Engineering, Computer Science, IT, or equivalent experience
• Experience in physical security / video surveillance environments
• Strong background supporting enterprise software in LAN / WAN environments
• Solid networking knowledge (TCP / IP, LAN / WAN, Multicast)
• Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS / SAN)
• Customer‑facing mindset with clear communication and presentation skills
• Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365
• Willingness to travel frequently and handle shifting priorities

Nice to have

• 5+ years in customer‑facing technical roles (support, professional services, pre / post‑sales)
• Relevant certifications (Cisco, MCSE, Project Management)
• Experience reading SOWs and presenting to executive audiences

If you enjoy being close to the technology and even closer to the customer, this role is for you.