Field Service Application Specialist

Cepheid; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A global life sciences firm seeks a customer service representative to provide remote training and support for diagnostic systems. The role requires a bachelor's degree in relevant fields, along with two years of experience in customer service or technical support. Candidates must be fluent in Portuguese and have intermediate English skills. The position involves significant travel and requires a valid driver's license. Join the team to make a real impact in health care with cutting-edge solutions.

Serviços

Comprehensive health care programs

Paid time off

Qualificações

• Bachelor's degree in a relevant field.
• Two years of experience in customer service, technical support, or field service.
• Language skills: Portuguese fluency and intermediate English required.

Responsabilidades

• Provide system and software training to customers remotely or in the field.
• Perform routine procedures to fix problems in malfunctioning equipment.
• Assist Sales and Marketing teams with pre-sales activities.

Conhecimentos

Fluency in Portuguese (written & spoken)

Intermediate English (written & spoken)

Ability to travel

Formação académica

Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering

Ferramentas

Computer hardware repair

Software repair

Descrição da oferta de emprego

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you'll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world's most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible.

This position reports to the Field Service and Repair Center Manager and is part of the Customer Care located in Porto Alegre / RS and will be fully remote.

Responsibilities

• Provide system, software, assay, and maintenance demonstration/training to customers remotely or in the field or internally by covering all Cepheid portfolio.
• Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software.
• Assist Sales and Marketing teams on pre-sales activities such as presentations, technical visits, and methodologies evaluation.

Requirements

• Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Electrical / Chemical / Biochemical / Biomedical), and related courses.
• Two years of related work experience in customer service, technical support, field service, or product support role.
• Language Skills: Portuguese Fluency (written & spoken) and Intermediate English (written & spoken) required (Spanish a plus).
• Travel up to 75% with overnights (valid driver license).

Travel & Vehicle Requirements

• Ability to travel; list specifics % travel, overnight, within territory or locations.
• Must have a valid driver's license with an acceptable driving record.

Preferred Qualifications

• Technical Course in Electronics (or related disciplines) or 1-2 years of related work experience.
• Conduct presentations of technical information to internal and external customers.
• Proficient in computer hardware and software repair.

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Join our winning team today.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Together, we'll accelerate the real‑life impact of tomorrow's science and technology.