Especialista De Planejamento - Customer Service

Shopee; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading e-commerce company in São Paulo is looking for a Customer Care Representative to enhance customer satisfaction. The ideal candidate should have excellent communication skills and a proactive approach to problem-solving. Responsibilities include answering customer inquiries via phone, email, and chat, as well as coordinating with internal teams to ensure customer needs are met. A flexible work environment encourages creativity, and candidates should be fluent in English, with knowledge of Portuguese or Spanish preferred.

Serviços

Flexibility in working hours

Tailored compensation options

Tech-driven collaboration tools

Generous leave policies

Opportunities for professional development

Qualificações

• At least 1 - 3 years' of relevant work experience.
• Advanced English level is required.
• Portuguese or Spanish is a plus.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer's needs.
• Perform data entry in various platforms.

Conhecimentos

Excellent phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organization

Prioritization

Problem-solving

Formação académica

Studies in Human Resources

Psychology or related fields

Descrição da oferta de emprego

At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.

Overview of the role

The Customer Care Representative position involves joining the Recruiting Team to participate in different projects with multicultural teams distributed worldwide. This role requires a proactive, detail-oriented professional with excellent analytical abilities, teamwork skills, and multitasking capabilities to support recruitment processes in a fast-growing company.

Key Responsibilities

• Supporting the sourcing process including posting job openings on various job boards, headhunting, using social networks, filtering CVs, and contacting candidates.
• Understanding the requirements of each vacancy to carry out the headhunting process according to specific needs.

Requirements

• Professional Experience: At least 1 year of work experience.
• Industry Knowledge: Understanding of the IT market.
• Self-Management: Great capacity for independent work and self-direction.
• Education: Studies in Human Resources, Psychology, or related fields.
• Language Skills: Advanced English level.

Benefits

• Flexibility: Choose where and how you work for enhanced creativity and innovation.
• Tailored Compensation: Personalize your earnings to suit your financial goals.
• Tech-Driven Tools: Access cutting-edge resources for seamless collaboration and productivity.
• Autonomous Workflow: Take control of your schedule to achieve work-life balance.
• Well-being: Enjoy generous leave policies for rest and rejuvenation.
• Diversity & Inclusion: Thrive in a diverse and inclusive environment.
• Collaboration: Engage with industry leaders for collective growth.
• Development: Access mentorship and growth opportunities for continuous advancement.

If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!

Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Portuguese or Spanish speaker