English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global customer support firm is looking for a Customer Support Agent in Brazil. The role requires proficiency in written English at the C1 level and involves engaging with customers, resolving technical issues, and building lasting customer relationships. This remote full-time position offers a starting compensation of $900, increasing to $950 after two months, along with bonuses based on KPI performance. Candidates should demonstrate strong problem-resolution skills and the ability to work independently and calmly in high-pressure situations.

Serviços

20 paid days of vacation

10 days of sick leave

Training provided

Management support

Qualificações

• Experience in Customer Support managing customer relationships.
• Ability to work in stressful situations with empathy.
• Ability to focus while working remotely.

Responsabilidades

• Politely respond to customers’ inquiries in a timely manner.
• Support with technical questions.
• Develop healthy customer relationships.
• Resolve customer issues.
• Onboard new clients via WhatsApp / Google Meet.

Conhecimentos

Proficiency in written English at C1 level

Strong problem-resolution skills

Ability to handle sensitive customer information

Experience with Windows OS

Descrição da oferta de emprego

Join our fast growing company as a Customer Support Agent (with English C1 language skills).

It is a remote full‑time position.

Start date : 05.01.2026

Schedule : 8 AM – 8 PM; 8 PM – 8 AM CET, 24/7, day and night shifts. (2 by 2 – two working days, followed by two days of rest)

At Mindy‑Support you have a great opportunity to get :

• Experience in an international company working with people around the globe.
• Compensation – $900 for the first 2 months, and $950 after 2 months.
• Bonus – $50 depending on the execution of the KPI per month.
• Training will be provided by the company and the client.
• 20 paid days of vacation and 10 days of sick leave per year.
• Management's attention, support and motivation.

Responsibilities :

• Politely respond to customers’ inquiries in a timely manner.
• Support with technical questions.
• Cooperate with development and QA teams to resolve issues from customers.
• Analyze customer requests and suggest improvements.
• Develop healthy customer relationships.
• Keep clients engaged and regularly using products.
• Constant follow‑up on clients and leads: service usage, issues, renewals.
• Maintain a detailed understanding of Valo Motion services.
• Assist customers with questions and suggest the best solutions for their needs.
• Build customer loyalty and retention.
• Resolve customer issues.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion.
• Build trust and transparency with clients.
• Onboard new clients via WhatsApp / Google Meet.

You are our perfect candidate if you :

• Proficiency in written English at the C1 level.
• Experience with Windows OS will be an advantage.
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus.
• Strong problem‑resolution skills.
• Ability to handle sensitive customer information with confidentiality and discretion.
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients.
• Ability to remain focused while working remotely.

Mindy‑Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back‑office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our customers.

We will be glad to welcome you to our team. Grow your career with Mindy‑Support!