Digital Workspace Lead

Patria Investments; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading asset management firm in São Paulo is seeking a Digital Workspace Lead to manage digital workplace technologies and enhance employee experience. Responsibilities include leading a digital workplace operations team, managing budgets, and ensuring compliance with corporate policies. Successful candidates will have at least 5 years of experience in managing IT systems and teams. This role promotes innovation and digital transformation while fostering a culture aligned with the company's ethical values.

Qualificações

• 5+ years managing IT systems, processes, and vendors.
• 5+ years leading digital workplace teams and processes.
• Proven financial management skills with operational budget tasks.

Responsabilidades

• Set strategic direction for digital workplace and DEX improvements.
• Manage digital workplace operations team focused on user support.
• Optimize costs and enforce data policies on technology usage.

Conhecimentos

Managing IT systems

Leading digital workplace teams

Vendor governance

Financial management

ITIL frameworks

Descrição da oferta de emprego

Digital Workspace Lead – Patria Investments

Patria is a resilient, entrepreneurial partnership focused on alternative asset management and delivering long-lasting impact to stakeholders.

Position Summary

The Digital Workspace Lead is responsible for strategy and management of digital workplace technologies and services, ensuring a seamless Digital Employee Experience (DEX).

The role encompasses service desk management, budgeting, IT asset management, and driving positive business outcomes while maintaining SOX and ITGC controls.

Responsibilities

Report to the Infrastructure Head and partner with the CIO / CTO, HR, facilities and other IT and business leaders to set the strategic direction of digital workplace and DEX improvements.

Lead the digital workplace operations team focused on fulfilling end-user support and service requests, including the IT service desk, VIP and desktop support, A / V support, Active Directory, IT services catalogue and IT asset management inventory.

Manage the annual budget for operating and capital expenditures; govern technology usage, standards, and licensing to align with IT and company objectives while optimizing costs and enforcing data policies.

Administer contracts and manage service levels with providers, including licensing expiration, renewal and procurement.

Develop, publish and maintain the corporate IT catalogue of products and services and its roadmap aligned with business requirements and IT leaders.

Provide IT leaders and business with consolidated overview of IT service support KPIs, ensuring adherence to SLAs.

Champion modernization of workforce technology and services to enable new ways of working and digital transformation, fostering a culture of digital dexterity.

Partner with HR to understand employee challenges, roles, demographic changes, mobility, hybrid work and incorporate insights into digital workplace planning, using change management best practices.

Collaborate with corporate real-estate / facilities to create a smart workplace for hybrid and remote workers.

Work with internal communications to promote digital workplace benefits through campaigns and measure customer satisfaction and eNPS.

Ensure compliance with corporate policies and industry standards in collaboration with IT security and risk management.

Maintain SOX and ITGC controls within digital workplace, creating or updating policies, ensuring flawless execution and developing improvement action plans.

Requirements

5+ years managing IT systems, processes and vendors.

5+ years leading digital workplace teams and processes, including external service desk services.

Experience with vendor governance, KPI management, and conducting RFPs and vendor service transitions.

Proven financial management skills with operational budget tasks.

Awareness of how to measure Digital Experience and satisfaction.

Working knowledge of IT frameworks such as ITIL.

Proven ability to manage rapidly changing business priorities, processes and technologies.

Experience managing a portfolio of digital workplace applications.

Ethical Values

Ethical

Aligned to Our Clients' Objectives

Associative and Complementary

United by a Purpose

Disciplined, Criteria-driven and Hands-on

Environment that Fosters High-Performance

Diversity

Patria does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, status as a veteran, or basis of disability or any other protected class.

Our employment policies strictly prohibit all forms of discrimination and are based on merit and organizational needs.