Digital Product Specialist

Baxter International; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global healthcare company is seeking a Digital Product Specialist to provide product support to internal colleagues and external customers. This role includes training delivery, system optimisation support, and cross-functional collaboration. Strong communication skills and a customer-oriented approach are essential. Note this is a field-based position with considerable travel requirements.

Qualificações

• Strong support experience for both internal and external stakeholders.
• Ability to conduct training and facilitate workshops.
• Excellent communication skills and customer service orientation.

Responsabilidades

• Provide product support and consultancy to end users.
• Support the Service Desk and Customer Success Management team.
• Involved in the delivery and design of training for customers.

Descrição da oferta de emprego

Overview

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Hello!
We are looking for a Digital Product Specialist who will be responsible for providing product support to both internal Baxter colleagues and externally to our customers.

Externally the Product Specialist supports the end user through the initial implementation, including requirements gathering, consultancy, workflow improvement, configuration, user acceptance, training, training design, and system optimisation services. The customer involvement continues throughout the lifetime of the contract with ongoing training and consultancy activities.

Internally, the Product Specialist role works very closely with the Service Desk, offering support with issues, and the Customer Success Management team, providing advice and support on system optimisation/utilisation, providing work estimates, helping with customer complaints, as well as supporting them during customer workshops and conferences, as and when required.

In addition, our Product Specialists are heavily involved in the rollout process for annual upgrades, working with our development teams to represent the customer for features and updates, and deliver the upgrades across the customer base.

As a Product Specialist there is also an active role in the delivery and design of training for the customer and internal colleagues.

This is a customer facing, field-based role which with considerable travel.