digital Customer Engagement Manager (dCEM

MAK Technologies LLC; Santa Catarina; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tech company is seeking a Digital Customer Engagement Manager (dCEM) for a remote position in Santa Catarina, Brazil. The role requires strong technical knowledge of IT Service Management and SAP applications. Ideal candidates will have hands-on experience with infrastructure operations and excellent troubleshooting skills. Proficiency in English and additional languages is a plus. This position offers the opportunity to work on critical projects over a duration of 4 to 6 months.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications.
• Hands-on experience with SAP Basis activities and SAP upgrade versions.
• Working experience with SAP HEC and SAP S / 4HANA.

Responsabilidades

• Manage digital customer engagement projects remotely.
• Oversee infrastructure operations and network topics.
• Lead troubleshooting efforts and provide solutions.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Technical troubleshooting

Proficiency in English

Descrição da oferta de emprego

Position : digital Customer Engagement Manager (dCEM)

Remote : Yes

Duration : 4 to 6 months plus

Distribution Effort : 5 / Days per week (remote)

Project Role : Project Manager

No of Positions : 4 position

Short description : dCEM

MUST HAVE skills

Technical Skills

Strong knowledge of IT Service Management, SAP Basis and SAP Applications

Hands‑on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers

Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.

Hands‑on experience with infrastructure operations, network, interfaces and Load Balancer topics

Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.