digital Customer Engagement Manager (dCEM

MAK Technologies LLC; Londrina; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology solutions provider is seeking a digital Customer Engagement Manager (dCEM) for a remote position in Brazil. This role requires strong expertise in IT Service Management, SAP Basis, and SAP Applications. The ideal candidate should possess significant experience with cloud solutions, delivering projects effectively while ensuring high technical proficiency. The position has a 4 to 6-month duration, serving up to 4 clients weekly.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications.
• Hands-on experience with SAP Basis activities and infrastructure updates.
• Working experience with cloud solutions like SAP HEC and SAP S/4HANA.

Responsabilidades

• Lead project delivery in a remote setup.
• Manage infrastructure operations and troubleshooting.
• Implement SAP releases and maintain cloud services.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Technical troubleshooting

Proficiency in English

Other languages (e.g., Chinese, German)

Descrição da oferta de emprego

Position : digital Customer Engagement Manager (dCEM)

Remote : Yes

Duration : 4 to 6 months plus

Distribution Effort : 5 / Days per week (remote)

Project Role : Project Manager

No of Positions : 4 position

Short description : dCEM

MUST HAVE skills

Technical Skills

Strong knowledge of IT Service Management, SAP Basis and SAP Applications

Hands‑on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers

Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.

Hands‑on experience with infrastructure operations, network, interfaces and Load Balancer topics

Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.