Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology solutions provider is seeking a digital Customer Engagement Manager (dCEM) for a remote position in Brazil. The ideal candidate will have extensive IT Service Management skills, hands-on experience with SAP technologies, and strong troubleshooting abilities. Responsibilities include managing customer engagement projects and ensuring operational excellence. Proficiency in English is essential, and knowledge of additional languages is a plus. This role is expected to last 4 to 6 months with a commitment of 5 days per week.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications.
• Hands-on experience with SAP Basis activities, upgrades, and infrastructure updates.
• Working experience with SAP HEC, SAP S/4HANA or other cloud solutions.

Responsabilidades

• Manage customer engagement projects in a remote setting.
• Ensure technical and operational excellence.
• Collaborate with cross-functional teams to deliver project objectives.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Cloud Solutions

Technical troubleshooting

Proficiency in English

Descrição da oferta de emprego

Position: digital Customer Engagement Manager (dCEM) Remote: Yes

Duration: 4 to 6 months plus

Distribution Effort: 5 / Days per week (remote)

Project Role: Project Manager

No of Positions: 4 position

Short description: dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.