Desktop Support Technician L2 BR

Excis Compliance ltd; Jambeiro; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global IT support leader is hiring a Desktop Support Technician L2 in Brazil to manage hardware, software, and IT assets across various locations. The role requires proficiency in troubleshooting Windows and Macintosh platforms and requires excellent customer service skills. Candidates should have 2-5 years of experience in IT support and a valid driver's license for travel. Join a dynamic team that promotes professional growth and offers competitive compensation in a supportive environment.

Serviços

Competitive compensation

Professional growth opportunities

Supportive work environment

Qualificações

• 2-5 years of experience in an IT support role.
• Technical training and experience supporting Windows and Macintosh platforms.
• Proficiency in imaging Windows 10 OS and troubleshooting hardware/software issues.

Responsabilidades

• Provide hardware and software support including imaging and installations.
• Manage the lifecycle of IT equipment including asset tagging and disposal.
• Deliver direct user support to employees and VIPs.

Conhecimentos

Mac OS

Active Directory

Desktop Support

Computer Networking

Mobile Devices

Windows

Remote Access Software

SCCM

Help Desk

Operating Systems

Remedy

Troubleshooting

Formação académica

Desktop Support Engineer L2

Descrição da oferta de emprego

WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN L2 AT BRAZIL!

Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician L2 to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family‑like environment where youll look forward to coming to work every day.

• Client in 190 countries
• 6000 Engineers
• 200 Enterprise Clients

We foster an open friendly and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.

Start your journey with Excis and grow with us!

Responsibilities

Provide Comprehensive Hardware and Software Support: You will be responsible for imaging and installing software on Windows and Apple devices performing installations, moves, additions and changes (IMAC) and providing remote support. This includes troubleshooting post‑deployment issues across various platforms performing printer break‑fix repairs, managing hardware refreshes and coordinating warranty and out‑of‑warranty repairs and replacements.

Manage IT Assets and Inventory: You will handle the complete lifecycle of IT equipment including asset tagging, new equipment, managing disposal and redeployment, reclaiming assets and maintaining spare parts. A key responsibility is providing weekly reports on physical inventory counts and hardware outflows ensuring all asset information is accurately updated in the management system.

Deliver Direct User Support and Coordination: You will provide direct walk‑up support to employees including executive (VIP) support and assist with Audio/Video equipment and health checks. You will also open, assign, track and close service requests, collaborate with cross‑functional teams to onboard new hires and coordinate with external vendors and suppliers for dispatch and repair services.

Requirements

Experience

A minimum of 2‑3 years of experience is required with 3‑5 years preferred in an IT support role. This should include technical training and experience supporting both Windows and Macintosh platforms.

Technical Skills

Proficiency in imaging Windows 10 OS, troubleshooting hardware/software issues and supporting Microsoft Office applications. Familiarity with basic network concepts (TCP/IP Ethernet) and experience with networked printers (queue creation, server maintenance) is also required.

Certifications & Knowledge

Possession of MCP and/or A Certifications is highly preferred.

Transportation

You must have your own car for transportation (with mileage reimbursed) and a valid driver’s license as the job requires travel between offices.

Soft Skills & Physical Ability

Excellent customer service, interpersonal and communication skills are essential. You must be highly organized, able to prioritize competing tasks, work effectively in a team and be physically capable of lifting up to 50 pounds.

Benefits

At Excis your work matters. Youll be part of a dynamic hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career

Apply now to join Excis in Brazil and be at the forefront of IT support excellence!

Required Education

Desktop Support Engineer L2

Key Skills

Mac OS, Active Directory, Desktop Support, Computer Networking, Mobile Devices, Windows, Remote Access Software, SCCM, Help Desk, Operating Systems, Remedy, Troubleshooting

Employment Type: Full Time

Vacancy: 1