Desktop Support Engineer BR L2

Excis Compliance ltd; Rio de Janeiro; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global IT support leader is seeking a Desktop Support Technician in Rio de Janeiro, Brazil, to provide essential support for Windows and Apple devices. The role involves managing hardware and software, troubleshooting, and coordinating team efforts while ensuring customer satisfaction. The ideal candidate will have strong customer service skills and 3-5 years of IT experience. Join a supportive environment that offers competitive compensation and opportunities for professional growth.

Serviços

Competitive compensation

Professional growth opportunities

Collaborative work environment

Qualificações

• 3-5 years of IT support experience with Windows 10 and macOS.
• Ability to handle IMAC tasks and troubleshoot issues.
• Excellent customer service skills to support executive users.

Responsabilidades

• Provide onsite and remote support for Windows and Apple devices.
• Coordinate equipment shipments, vendor repairs, and service requests.
• Manage hardware refreshes and maintain asset management reporting.

Conhecimentos

Windows 10

macOS

Microsoft Office

Network basics

Customer service

Communication skills

Troubleshooting

Asset Management

Ferramentas

Active Directory

Remote Access Software

SCCM

Remedy

Descrição da oferta de emprego

WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BRAZIL!

Excis is a global IT support leader globally driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software and IT assets across multiple locations. Join us for a rewarding career in a supportive family‑like environment where you’ll look forward to coming to work every day.

Client in 190 countries

6000 Engineers

200 Enterprise Clients

We foster an open friendly and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

Provide onsite and remote support for Windows and Apple devices handling IMAC tasks and troubleshooting across multiple platforms including support for executive/VIP users.

Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging and maintain asset management with regular reporting.

Coordinate equipment shipments, returns, vendor repairs and ensure timely resolution of service requests and incidents while assisting with walk‑up support and new hire onboarding.

Requirements

35 years IT support experience with Windows 10, macOS, Microsoft Office and Windows OS deployment; strong networking basics.

Experience supporting printers, AV systems, executive users, asset management and reporting tools.

Excellent customer service, communication, organization, multitasking and documentation skills.

Ability to lift 50 lbs; valid driver’s license and personal vehicle required.

Preferred: Experience in automotive manufacturing MCP and/or A certifications and background in help desk or call center environments.

Benefits

At Excis your work matters. You’ll be part of a dynamic hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in (LOCATION) and be at the forefront of IT support excellence!

Required Skills

Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client‑specific documentation provided by the client. Working technical knowledge of Microsoft Office products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client‑specific applications. Customer‑facing soft skills including strong verbal and written communication. Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. Exercises independent judgment within defined practices and procedures to determine appropriate action.

Key Skills

• Mac OS
• Active Directory
• Desktop Support
• Computer Networking
• Mobile Devices
• Windows
• Remote Access Software
• SCCM
• Help Desk
• Operating Systems
• Remedy
• Troubleshooting

Employment type: Full Time

Vacancy: 1

Monthly Salary: 4000 - 4000